My Achievement includes:
Managing team of 9 members of customer care (Email support) of different countries (UK, US and Canada)
Completing daily task of 80 tickets, also with performing office maintenance tasks.
Submitting daily reports to senior supervisor related to daily task completion, attendance schedule and finance management report.
Interviewing on weekly basis for new team members.
Scheduling training time for new teammates.
Giving more than 90% of performance and completion rate on daily basis.
Monitoring and managing response time.
Makes new templates as per the requirements.
Having vast knowledge of Amazon, Walmart, Zendesk, Freshdesk.

Let\'s Explore Ocean is a service that provides VR-related content. It is Amazing Ocean Adventure
Powered by your smartphone.
Key responsibilities are

1. Email response to customers.
2. Document each customer\'s question or problem as well as the resulting answer or solution.
3. Develop customer service solutions.
4. Maintain service level. Trustpilot https//www.trustpilot.com/review/letsexplore.com
5. Interact with the backend team for order processing or the address update.
6. Contact courier companies on tracking issues.
7. Contact customers for follow-up.
8. Made pickups for the parcel collections


URL https//www.letsexplore.com/
URL https//immotion.co.uk/

Social media executiveBuild and execute social media strategy through research, benchmarking, messaging, and audience identificationWrite, develop, and strategize online content production and schedulingAssist with crisis management, bad reviews, and negative news communicationsBuild meaningful connections and encourage community members through dialog and messaging. Email Support ExecutiveReply to Customer on their queries and questions.Provide response to customer to their email on time.Give refund according to the SOP of the Company.Communicate with the Teammates for further information.Give reply to customers as per the Client requirements (10 emails per hour minimum ) .Maintain data of the Orders of the Customers facing quality, delivery and refund issue for further Escalations.

I was working as Email Support Executive and Live Chat Support (zendesk) on the project of Solvusoft and Airbnb.

Curently working as CCR for Gold customer of JAZZ 111

I was working in PTCL in very comfortable,Learning environment.