Logistician - 6 Months support mission to Papua New Guinea
·     Setting guidelines for logistics department in line with delegation’s overall strategy and priorities.
·     Coordinating with logistics staff in Geneva and with regional logistician and ensure that their recommendations are implemented.
·     Responsible for implementing procedures in compliance with financial, logistical and safety procedures.
·     Overseeing warehouse operations and stock inventory.
·     Overseeing Import-Export activities.
·     Supporting economic and security, water and habitat, protection and mental health projects in Papua New Guinea.
Supply Chain Officer, 08/2010 to Current
International Committee of Red Cross – Islamabad, Pakistan
l  Conducting collaborative demand planning i.e. planning for good and services for the budgeted year.
l  Ensuring timely delivery of goods and services to customers and making sure quality and quantity are as per requirements.
l  Managing Warehousing Operations.
l  First point of Contact for issues pertaining to logistics enterprise solution.
l  Training logistics and non-logistics staff on logistics procedures.
l  Preparing and Analyzing Tenders and RFQ’S/RFP’S.
l  Ensuring Compliance of all logistics activities are as per financial and audit rules.
l  Responsible for maintaining ON TIME IN FULL (OTIF) performance indicator minimum at 75% set by Logistics department.
l  Been on international assignments to Nepal, Papua New Guinea and South Sudan.
o   To train logistics and non-logistics staff on best logistics procedures.
o   Clearing reporting backlog.
o   Setup warehouse operations.
o   Provide recommendations to management on how to set up logistics in terms of human resource and segregation of duties.
o   How to operate logistics software. i.e. set up user rights, resolution of complaints. Achievements
·       Rolled out Paperless profiles project in Pakistan, used for managing procurement files included testing and training of purchasers.
·       Successfully distributed items for protection against COVID in prisons in Sindh and Khyber Pakhtoon khawa.
Assistance Service Quality Manager – North , 03/2010 to 08/2010 KASB Bank Pvt. Ltd – Islamabad, Pakistan
·       Monitoring performance of Customer Relationship Officers of Sixteen/16 branches.
·       Monitoring the results of Mystery Shopping Program and addressing its shortcomings with Branches.
·       Monthly compilation of complaints for North region and removing customer grievances.
·       Implementing & monitoring the Service Management Program.
·       Member of the process improvement team.
·       Analysis of Internal Service Measure of North region and its addressing its short comings.
·       Ensuring smooth and effective ‘Complaint Management’ by solving customer grievances
·       Managing/Conducting training sessions in the region.
·       Making sure CRO\'S data is updated for state bank audit.
·       Sorting out problems related to IT, administration, and marketing & centralized operations division being faced by branches.
·       Conducting monthly service meetings and Quality Check Report of branches.

• Monitoring performance of customer relationship officers of Sixteen/16 branches in North Region.
• Monitoring the results of Mystery Shopping Program and addressing its shortcomings
with Branches in North region.
• Monthly compilation of complaints for North region and removing customer grievances.
• Implementing & monitoring the Service Management Program in North region.
• Member of the process improvement team.
• Analysis of Internal Service Measure of North region.
• Ensuring smooth and effective ‘Complaint Management’ by solving customer grievances
• Managing/Conducting training sessions in the region.
• Making sure CRO\'S data is updated for state bank audit.
• Working as support segment in sorting out problems related to IT,
administration, marketing and centralized operations division..
• Conducting monthly service meetings and Quality Check Report of
branches.