خلاصہ

Hard working, carrier oriented.

پراجیکٹس

Shanub.com
Fajar Gem Online

تجربہ

کمپنی کا لوگو
Complaints and Compliance Analyst
Mindbridge Pvt. Ltd.
اپریل ۲۰۱۹ - موجودہ | Lahore, Pakistan

Complaints and Compliance Analyst
Handling Live Calls
Region - UK - IRELAND - SWEDEN - SOUTH AFRICA
Dealing Customer complaints and routing
Analyzing reports making refunds
Managing on board Restaurant operations

کمپنی کا لوگو
Store Manager Amazon and Ebay
Adam & Eesa UK Ltd.
ستمبر ۲۰۱۸ - مارچ ۲۰۱۹ | Lahore, Pakistan

Responsibilities UK Managing Website www.adam&eesa.co.uk Amazon.co.uk (including France, Germany, Italy, Spain. Marketplaces) Amazon.com Ebay.co.uk PayPal AmazonPay Account. Order Management, Update Shipments. Handling customer queries. Dealing with feedbacks. Handling A to Z claims. Handling Claims with Courier, (Royal Mail, DPD, Huxloe, Hermes, DHL) ODR reporting also representing cases to Amazon and eBay to keep accounts in good standing. Make bi weekly and monthly analysis and reporting to higher management. Sales retention and boosting on Facebook, Whatsapp, broadcasting.

کمپنی کا لوگو
Team Lead Customer Care and Online Operations UK & PK
Unze London
فروری ۲۰۱۷ - ستمبر ۲۰۱۸ | Lahore, Pakistan

Responsibilities UK: Managing : Website www.unze.co.uk Amazon.co.uk (including France, Germany, Italy, Spain. Marketplaces) Amazon.com Ebay.co.uk PayPal AmazonPay Account. • Order Management, Update Shipments. • Handling customer queries. • Dealing with feedbacks. • Handling A to Z claims. • Handling Claims with Courier, (Royal Mail, DPD, Huxloe, Hermes, DHL) • ODR reporting also representing cases to Amazon and eBay to keep accounts in good standing. • Make bi weekly and monthly analysis and reporting to higher management. • Sales retention and boosting on Facebook, Whatsapp, broadcasting.

کمپنی کا لوگو
Tracking World
Tracking World
دسمبر ۲۰۱۰ - فروری ۲۰۱۷ | Lahore, Pakistan

Started as an agent and currently now working as custome support supervisor ...
Main task shift managment . Dealing with Theft cases. Problematic calls. Irrit customers. Manging fleet requirements freight handling and minitoring.

تعلیم

University of the Punjab
بیچلرز, , B.A‎
Journalism
درجہ B
2016
انٹرمیڈیٹ / اے لیول, , I.Com‎
2008

پیشہ ورانہ مہارتیں

متوسط Computer Systems Analysis
ماہر Microsoft Excel
ماہر Microsoft Office Suite
متوسط Salesforce

زبانیں

ماہر انگریزی