خلاصہ

Hard working, carrier oriented.

پراجیکٹس

Shanub.com
Fajar Gem Online

تجربہ

کمپنی کا لوگو
Strategic Account Manager (UberEats)
Mindbridge Pvt. Ltd.
اپریل ۲۰۱۹ - موجودہ | Lahore, Pakistan

Maintaining assigned key accounts and providing ongoing client support.
Developing and implementing client relationship management strategies.
Communicating with key clients to monitor client expectations and satisfaction.
Identifying new business leads and contacting prospective key clients to promote products and services.
Establishing efficient communication channels and liaising between key clients and internal departments.
Make sure smooth onboarding process for new franchises.
Handling client queries and finding solutions for complex problems.
Monitoring sales performance metrics and facilitating timely interventions.
Performing recordkeeping, as well as preparing sales forecasts and reports.

کمپنی کا لوگو
Store Manager Amazon and Ebay
Adam & Eesa UK Ltd.
ستمبر ۲۰۱۸ - مارچ ۲۰۱۹ | Lahore, Pakistan

Creating, monitoring & optimizing Amazon & Ebay listings.
Dealing with Seller Performance matters tp keep both accounts in good standings.
Manage numerous cases under time-sensitive deadlines.
Dealing A to Z cases and negative feedbacks.
Strong multi-tasking skills and can prioritize tasks and time.
Should be strong and detailed in account analysis.
Product hunt/selection tools Finding Wholesale Leads / Private Label products.
Managing team up to 5-10 people.

کمپنی کا لوگو
Team Lead Customer Care and Online Operations UK & PK
Unze London
فروری ۲۰۱۷ - ستمبر ۲۰۱۸ | Lahore, Pakistan

• Managing orders from company website www.unze.co.uk Amazon.co.uk (including France, Germany, Italy, Spain. Marketplaces) Amazon.com Ebay.co.uk PayPal AmazonPay Account.
• Order Management, Update Shipments.
• Handling customer queries.
• Dealing with negative feedbacks, Handling A to Z claims.
• Handling Claims with Courier, (Royal Mail, DPD, Huxloe, Hermes, DHL)
• ODR reporting also representing cases to Amazon and eBay to keep accounts in good standing.
• Sales retention and boosting on Facebook, Whatsapp, broadcasting.

کمپنی کا لوگو
Customer Support Supervisor
Tracking World
دسمبر ۲۰۱۰ - فروری ۲۰۱۷ | Lahore, Pakistan


Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to the quality of service.
Monitors or reviews calls or other correspondence between representatives and customers.
Ensures that representatives are informed about changes to company products and services.
Collects data and prepares reports on customer complaints and inquiries.
Prepares monthly reports summarizing the assigned customer service team's performance.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
Assists with budget preparation for the Customer Service department.
Performs other related duties as assigned.

تعلیم

University of the Punjab
بیچلرز, , B.A‎
Journalism
درجہ B
2016
انٹرمیڈیٹ / اے لیول, , I.Com‎
2008

پیشہ ورانہ مہارتیں

متوسط Computer Systems Analysis
ماہر Microsoft Excel
ماہر Microsoft Office Suite
متوسط Salesforce

زبانیں

ماہر انگریزی