Lead Gen finding new prospects using Apollo
Check data accuracy in claims and invoices, verifying businesses from ZoomInfo, DnB
Contacting clients to obtain missing information or answer queries
Liaise with the MIS department to ensure timely onboarding
Maintain and update sales and customer records
Develop monthly sales reports
Communicate important feedback from customers internally
Ensuring KYC compliance check.

Maintaining assigned key accounts and providing ongoing client support.
Developing and implementing client relationship management strategies.
Communicating with key clients to monitor client expectations and satisfaction.
Identifying new business leads and contacting prospective key clients to promote products and services.
Establishing efficient communication channels and liaising between key clients and internal departments.
Make sure smooth onboarding process for new franchises.
Handling client queries and finding solutions for complex problems.
Monitoring sales performance metrics and facilitating timely interventions.
Performing recordkeeping, as well as preparing sales forecasts and reports.

• Managing orders from company website www.unze.co.uk Amazon.co.uk (including France, Germany, Italy, Spain. Marketplaces) Amazon.com Ebay.co.uk PayPal AmazonPay Account.
• Order Management, Update Shipments.
• Handling customer queries.
• Dealing with negative feedbacks, Handling A to Z claims.
• Handling Claims with Courier, (Royal Mail, DPD, Huxloe, Hermes, DHL)
• ODR reporting also representing cases to Amazon and eBay to keep accounts in good standing.
• Sales retention and boosting on Facebook, Whatsapp, broadcasting.

Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to the quality of service.
Monitors or reviews calls or other correspondence between representatives and customers.
Ensures that representatives are informed about changes to company products and services.
Collects data and prepares reports on customer complaints and inquiries.
Prepares monthly reports summarizing the assigned customer service team\'s performance.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
Assists with budget preparation for the Customer Service department.
Performs other related duties as assigned.