Complaints and Compliance Analyst
Handling Live Calls
Region - UK - IRELAND - SWEDEN - SOUTH AFRICA
Dealing Customer complaints and routing
Analyzing reports making refunds
Managing on board Restaurant operations

Responsibilities UK Managing Website www.adam&eesa.co.uk Amazon.co.uk (including France, Germany, Italy, Spain. Marketplaces) Amazon.com Ebay.co.uk PayPal AmazonPay Account. Order Management, Update Shipments. Handling customer queries. Dealing with feedbacks. Handling A to Z claims. Handling Claims with Courier, (Royal Mail, DPD, Huxloe, Hermes, DHL) ODR reporting also representing cases to Amazon and eBay to keep accounts in good standing. Make bi weekly and monthly analysis and reporting to higher management. Sales retention and boosting on Facebook, Whatsapp, broadcasting.

Responsibilities UK: Managing : Website www.unze.co.uk Amazon.co.uk (including France, Germany, Italy, Spain. Marketplaces) Amazon.com Ebay.co.uk PayPal AmazonPay Account. • Order Management, Update Shipments. • Handling customer queries. • Dealing with feedbacks. • Handling A to Z claims. • Handling Claims with Courier, (Royal Mail, DPD, Huxloe, Hermes, DHL) • ODR reporting also representing cases to Amazon and eBay to keep accounts in good standing. • Make bi weekly and monthly analysis and reporting to higher management. • Sales retention and boosting on Facebook, Whatsapp, broadcasting.

Started as an agent and currently now working as custome support supervisor ...
Main task shift managment . Dealing with Theft cases. Problematic calls. Irrit customers. Manging fleet requirements freight handling and minitoring.