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خلاصہ
A versatile Junior IT Support Engineer with Bachelors in Computer Science with relevant experience encompassing hardware deployment, technical support and customer service. Possess a strong work ethic, completing all assignments with meticulous attention to detail. Demonstrates solid customer service and issue resolution skills, tactful and calm under pressure.
• IT Trainings: CCNA, Managing Office365, Active Directory, Network and Fibre Cabling Experience
• Providing remote/on-site IT helpdesk support to Healthcare organizations based in Sydney.
• Handling computer, printer, scanner, network switch installations and troubleshooting.
• Documenting all technical support and customer help-desk inquiries using Zendesk Ticket System.
تجربہ
Assistant Manager
• Supervising the main assembly line
• Providing support to the customers
• Providing technical support to the employees
• Resolving the electronic products issues
• Managing time table for the employees
• Responsible for maintenance of the electronics assembly line
• providing guidance to the employees about customer related issues
Junior IT Support Engineer
• Providing level 1 Support
• Providing phone and remote support to the customers
• Handling computer, printer, scanner, network switch installations and troubleshooting.
• Good understanding of Active Directory, Group Policy, Print Server, DNS, DHCP management.
• Managing Windows Server (2008, 2012, 2016) and Windows XP, 7, 10 Computers.
• Responsible for maintenance of the network, computer maintenance (patch updates), antivirus updates, server OS and chipset driver updates.
• Have good understanding of networking concepts (Switching, Routing, TCP/IP, Subnetting, LAN, WAN)
• Implemented different routing protocols on GNS3 network simulator (RIP, OSPF, EIGRP)
Fibre Splicer
• Responsible for the optic fiber splicing and jointing of Multan region.
• Good experience in optical fibre termination and patching.
• Handled the testing tasks including measuring optical fibre signal loss, intersection loss, measure length of total section and fault-finding tasks using Optical Time Domain Reflectometer (OTDR).
Student Conslultant
• Managing 5 computers in domain and Printer installations.
• First point of contact for students wanting to study abroad
• Student Registration and Data Entry
• Assisting students through their application process
• Online Marketing, Receiving Inbound Calls, Stock and inventory management, Orders fulfillment
