As an IT official, I'm entitled to look after technical issues/help desk support of users inclusive of certain networking troubleshooting.
My operating domain is diversified from application support to alignment of vendors to various branches.
Cisco certified and computing cloude is underway.

Fault segregation of complaints and then routing to respective departments/Authorities.
Usage of various portals for checking connectivity in networking i.e Siebel, SMP, Motive.
Trained on Gpon which is considered a supreme technology when it comes to internet providers.
Troubleshooting problematic issues with assistance of networking tools.
Performed on various skills from E-mailing top management to communicate with juniors in certain professional assignments.

Confidential *
Applied Principles of electrical theory to advance and improve product development and efficiency.
Created assembly and layout drawings using AutoCad 2007 and SolidWorks technology.
Calibration based on 6 months and 3 months of all internal equipment.
Identified and solved electronic design problems, resulting in more efficient and cost effective products.
Boq of newly developed products.
Worked on ERP software.
Troubleshoot electrical equipment problems such as electro-vaves and sensors.
Performed load calculation before putting capacitors on daily testing.
Dealing customer complaints with alternative solutions.
Extensive MS office knowledge.
Documentation of research and development.