خلاصہ

Dynamic and result oriented multitasking professional having achieved many goals in my 5 years career at Sales Marketing Operation Manpower utilization. Seeking higher level assignment to expand my performances with a growth oriented organization.

تجربہ

کمپنی کا لوگو
Team Lead
Abacus Consulting
جنوری ۲۰۱۸ - موجودہ | Islamabad, Pakistan

Proactively manage efficient team delivery and output within agreed service levels and business targets.
Effectively manage business processes within the team to ensure customer excellence and accurate flow of information to internal sources.
Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.
Conduct return to work interviews after absenteeism.
Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.
Regularly appraise and review staff in line with company methodology i.e. ABU.
Ensure training and development plans are maintained for all team members.
Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.
Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.
Provide clear and constructive feedback to both good and bad performers.
Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved

کمپنی کا لوگو
Healthcare IT Recruiter
Virtelligence
جنوری ۲۰۱۷ - دسمبر ۲۰۱۷ | Rawalpindi, Pakistan

Conducting interviews
Reviewing resumes, and ensuring the medical organization is paired with a candidate who will meet and fulfill the needs of the employer or organization.
Reviewing applicants' resume/curriculum vitae
Placing and assigning employees at clinics, hospitals, and other medical facilities
Communicating efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner
Performing background checks on potential employees, as well as checking upon given references, transcripts, and credentials
Negotiating salary, problem-solving, and counseling, therein establishing a rapport with the job candidate

کمپنی کا لوگو
Floor Manager
AQS IT Solutions
فروری ۲۰۱٦ - دسمبر ۲۰۱٦ | Islamabad, Pakistan

Coaching, inspiring and motivating a sales team.
Ensuring the team meets the sales targets.
Sales training, development, and performance management.
A good understanding of the market dynamics in the respective sector.
Developing sales strategies to guarantee success and growth.
Developing and maintaining customer relationships Disciplined use of CRM system, communication and customer management.
Handling customer complaints and enquirers.
Monitoring random calls for quality assurance.
Forecasting and analyzing sales data.
Regular reporting of KPI’s to directors
Keeping to targets and managing KPI’s.

کمپنی کا لوگو
Regional Manager
Protégé Global
مئی ۲۰۱۵ - دسمبر ۲۰۱۵ | Islamabad, Pakistan

– Devising a process propelled workflow for telemarketing or sales and also help in piloting follow ups and qualifications.

– Making team reimbursement arrangements and performance metrics.

– Extend call scripts that helps telemarketers with lead qualification and generation.

– Placing and advertising the organization’s product to the clients.

– Administering telemarketers to persuade the clients to buy the company’s services and products.

– Renewing the client relationship management structure with fresh contacts.

کمپنی کا لوگو
Team Manager
Protégé Global
جون ۲۰۱۳ - مئی ۲۰۱۴ | Islamabad, Pakistan

Coaching, inspiring and motivating a sales team.
Ensuring the team meets the sales targets.
Sales training, development, and performance management.
A good understanding of the market dynamics in the respective sector.
Developing sales strategies to guarantee success and growth.
Developing and maintaining customer relationships
Disciplined use of CRM system, communication and customer management.
Handling customer complaints and enquiries.
Monitoring random calls for quality assurance.
Forecasting and analysing sales data.
Regular reporting of KPI’s to directors
Keeping to targets and managing KPI’s.

کمپنی کا لوگو
Negotiation Officer
Protégé Global
اکتوبر ۲۰۱۲ - مئی ۲۰۱۳ | Islamabad, Pakistan

کمپنی کا لوگو
Team Manager
AmPak International
فروری ۲۰۱۱ - جنوری ۲۰۱۲ | Islamabad, Pakistan

کمپنی کا لوگو
Customer Service Representative
Headway Technologies (Pvt.) Ltd.
جولائی ۲۰۱۰ - دسمبر ۲۰۱۰ | Islamabad, Pakistan

تعلیم

Allama Iqbal Open University (AIOU)
بیچلرز, بیچلرز ان کامرس, Bachelor of Commerce (BCom)‎
Accounting & Finance, Economics, Auditing
2016
Army College Shinkiari
انٹرمیڈیٹ / اے لیول, , FSc (Pre Medical)‎
Physics
درجہ B
2006
tameer-i-nau public school
میٹرک / او لیول, , Matriculation in Science‎
Science
درجہ B+
2004

پیشہ ورانہ مہارتیں

5+ سال B2B Marketing
3 سال Channel Sales
4 سال Closing
4 سال Commercial Business Development
2 سال Corporate - Marketing Departments
3 سال Establishing Strategic Partnerships
5+ سال Executive Presentation Skills
ایک سال سے کمGovernment
5+ سال Individuals / Consumers
5+ سال International Business Exposure
5+ سال Leave updation
5+ سال Microsoft Excel
5+ سال Microsoft PowerPoint
5+ سال Microsoft Word
5+ سال Packaging Industry
3 سال Sales Genie
4 سال Sales Retention
4 سال Strategic Sales
4 سال Writing Proposals

زبانیں

ماہر انگریزی
ماہر اردو