Saleem Memorial Hospital (SMH) is one of the nation\'s largest purpose-built multi-specialty tertiary care private hospitals with a capacity of 350 beds. The hospital intends to provide high-quality medical services to all members of the community without comparison to social or economic status.

Ensure that all systems being currently implemented and overall hospital metrics are updated and in accordance with all applicable laws, inter-hospital contracts, insurance payer policies, and requirements
Drive/ assist on multiple projects and system enhancements while providing domain expertise on all aspects of system design/ functionality
Participate in/ conduct meetings, demonstrations, and training with the ERP and HMIS teams
Ensure that end users are properly trained and understand the system; if not, provide the necessary support/ training
Manage Wizmen ERP & Payroll and ensure smooth operation, primarily for Finance, Stores, Purchase, and HR departments, by assisting and guiding end-users
Assist in the implementation and management of Vicenna HealthCloud/ OliveLIMS (HMIS cloud modules) and ensure the smooth operation of OPD, Dialysis, Radiology, Pathology, Radiation Oncology, IPD, and Emergency departments by providing end-user assistance and guidance
Perform system analysis, requirement specifications, and enhancements; and communicate the results and bugs to the development team via the online bug tracking system JIRA
Maintain communication with software teams in order to resolve user issues and test fixed issues/ developed features in UAT and live environments
If necessary, guide/ assist the IT Network/ Support teams in resolving significant issues
Manage the ERP Servers (Oracle 10G) and make sure that planned onsite/ offsite database backups are made
Manage any additional tasks or projects that the HOD or senior management assigns

Optimized the overall infrastructure and procedures as a Network Administrator and System Analyst. Rehman Habib Consultants (RHC) is a private consultancy firm that adds value to large to mega-sized public interest civil engineering projects.

Revamped the existing IT infrastructure by planning, developing, and implementing the complete LAN and WLAN, as well as replacing/ upgrading the obsolete equipment with Smart Network Switches, Mesh Routers, Access Points, Servers, and other equipment
Managed the IT team, operations, and infrastructure to ensure continuous support to local and remote users
Configured and manage the Active Directory, Kaspersky Endpoint Security, FortiGate Firewall, File, Backup, Print, and Database Servers to ensure that services remain readily accessible
Administered the SARP, a third-party accounting system, by maintaining the server and engaging with the development team in order to report issues/ bugs timely so that they may be resolved at an earliest
Dealt with ISO and its implementation as a Management Representative (MR) by organizing intra-departmental meetings/training for full compliance
Performed the system analysis for data digitization and producing Software Requirement Specifications (SRS) through meetings with all the stakeholders for implementation of Document Management System (DMS)
Maintained the onsite and offsite backups of applications, servers, and users’ data with logs
Communicated and negotiated with suppliers, as well as oversaw the procurement of IT equipment and solutions; and maintained IT inventory
Maintained the website and social media accounts
Conducted/ assist with meetings, presentations, demonstrations, and training for the Management
Manage any other task/ project assigned by the senior management

As the Project Team Lead, the system was implemented and enhanced to ensure compliance with System Analysis and Administration, Software Quality Testing; taking BODs into the loop while handling clients, such as Hameed Latif Hospital (HLH).

Promoted connections with partners, such as medical professionals, administrators, business offices, and external suppliers to address issues and develop a strategic plan for solution
Assured that all systems being implemented and overall hospital metrics are up to date and comply with all applicable laws, inter-hospital agreements, and insurance payer rules, policies, and requirements
Driven multiple projects and enhancements of existing systems while providing domain expertise and leadership to all aspects of system design/ functionality
Held/ conducted meetings, presentations, demonstrations, and training for HLH Management
Assured that end users are properly trained and comprehended the system; if not, provided support/ training
Controlled raw data from a variety of systems/ sources to produce multiple reports for numerous levels of management/ staff in Finance, MIS, and various Business Office departments
Implemented BackOffice (ERP module) and ensured smooth running for Stores and Purchase departments by providing end-users with assistance and guidance
Implemented Hospica (HMIS module) and ensured smooth running in Emergency, Labour Room, Radiology, and Pathology departments by providing end-users with assistance and guidance
Performed the system analysis, deployment, Software Requirement Specifications (SRS), and Change Request (CR) and conveyed the results to developers on the online bug tracker Mantis
Tested resolved issues/ developed features, managed User Acceptance Testing (UAT) and deployment activities
Managed the SQL Server 2008 and 2014 and ensured regular database backups
Managed any other task/ project assigned by the senior management

Worked as a System Analyst and Administrator to improve processes. It is a completely automated and computerized Pathology Laboratory with the latest and cutting-edge technology available today in Pakistan.

Performed the system analysis, deployment, SRS, and CR and conveyed all to the development team
Ensured the highest level of support and training to users for hardware, software, and applications
Managed the Servers including SQL and performed regular Backup
Managed any other task assigned, related to MIS/ team management by the management

Ensured smooth sailing and processing of IT Infrastructure of Sundar Industrial Estate (SIE) comprising 1750 acres of land under the Public-Private Partnership (PPP) model, as one of the IT Leads, System Administrator, and Analyst. It comes under Punjab Industrial Estates Development & Management Company (PIEDMC) - owned by the Govt. of Punjab.

Promoted staff development through coaching, mentoring and facilitating professional growth opportunities to ensure the highest level of IT support and training to end-users
Administered the Network, Servers, PABX, Central Communication System, and Visual Surveillance System
Multiple projects initiated and implemented, such as HR/ Payroll Management System, Online Team Collaboration (Slack), Fleet Management (Teltonika), and Documents Management System (DigiDoc)
Analyzed the concerns of the stakeholders, developed the SRS and informed the development team
Corresponded with multiple government departments and coordinated with internal and external departments on multiple projects for operation and maintenance tasks
Introduced the comprehensive security plan for SIE and designed/ demonstrated the Integrated Security System (ISS) project worth PKR 450 Million on a BOOT basis
Prepared project documentation, feasibility studies, and progress status reports for management
IT Policies and Procedures created and executed
Initiated and maintained revenue contracts with ISPs and telecom operators, generating around PKR 6 Million income by allowing to lay/ extend Fiber Optic infrastructure/ installation of Cellular BTS Sites
Assisted SIE residents in resolving outstanding long/ critical issues like as Internet, Landline, and Signals from ISPs and Telecom providers, primarily PTCL, by 80% improvements
Created and managed departmental budgets, as well as oversaw IT procurement in accordance with PPRA rules and maintained IT inventory
Correspondence and negotiation with suppliers, as well as management of SLAs
Designed, developed, and administered the company website as well as the social media profiles and third-party web-based SMS platform used to connect with SIE residents
Assisted HR, in employees’ EOBI management/ resolution on all pending/ reported cases issues since 2011, while also assuring the timely monthly online filing of employees\' contributions for strict compliance
Inducted above 300 internees in multiple industries within and outside SIE under the Punjab Youth Internship Programs initiated by the Government of Punjab
Conducted/ attended professional training, workshops, conferences, seminars, exhibitions, etc. within and outside SIE
Member of “Event Management and Media Design” teams for arranging events

As the IT Head oversaw and managed the overall system implementation of First Punjab Modaraba which is an Islamic Financial Institution, a subsidiary of The Bank of Punjab: managed by Punjab Modaraba Services Private Limited.

Managed IT operations, network, and servers to offer continuous hardware and software support: assistance for financial systems such as Peachtree, ZOne Accounting System, GSS, Vortex, PDC, and Almanac, as well as designing, developing and maintaining the company website
Configured and managed the Kerio Proxy, Active Directory, Antivirus, File, and Database Servers; to ensure connectivity with FBR, CIB, NIFT, LSE, KSE, SBP, and CDC
Dealt as a focal point with multiple government departments
Maintained the onsite and offsite backups of applications, emails, and user data in compliance with policies
Worked closely with the Procurement department to ensure that IT equipment was procured in accordance with IT standards and that IT inventory was kept up to date

As a Network Support Engineer groomed professionally myself and gained work environment ethics while working for Information Technology Support (ITS) department. SEECS is a National University of Sciences & Technology (NUST) institute that comprises a state-of-the-art computer networking system.

Shifted the IT infrastructure from Server Room to the new SEECS’ Data Centre being a member of the network deployment team
Maintained the Kayako complaint management system as a member of the ITS support team and offered network, hardware, and software support in response to online tickets created by users
Configured and managed the SQL Server 2010 to handle both Active Directory and Windows users
Deployed and configured the Foundry IronView NMS on Test Server

Polo Aabyari is the division of Al-Raai Plastic Works. Polo Aabyari collaborated with Engro Polymer & Chemicals Limited to promote PVC Tunnel Farming in Punjab.

Designed, deployed, and managed wireless network
Provided hardware and software support to users
Managed servers including Active Directory, Print, and File
Conducted data backup/ recovery

Gained a lot of practical and professional expertise in a large-scale network of more than 800 nodes, which instilled confidence in my career.

Member of the network design and enhancement cell, as well as the network support team
Handled the Computer Lab overall and provided troubleshooting and assistance for software and hardware, cabling, and computer assembly

Polo Pipes is a division of Al-Raai Plastic Works and the leading manufacturer equipped with the European Extrusion System to produce quality uPVC pipes and fittings in Pakistan since 1974.

Offered network assistance and troubleshooting
Managed the servers and performed maintenance and support for the hardware and software