Customer technical problems and driving fault resolution troubleshooting.
Provide technical assistance to customers via phone, email, or chat.
Installed and configured software and hardware on desktops, laptops, and mobile devices.
Properly escalate unresolved issues to appropriate internal teams.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, and IT Help Desk Technician.
Troubleshoot and resolve technical problems.
Document and track technical issues.
Communication skills.
Work with other departments to improve customer service.

Discarded old vehicles as ordered by the management
Informed drivers about harsh weather conditions and road blocks or highway jams on route
Maintained vehicle specifications and oversaw fleet operations.
Liaise with drivers and ensure they have driving license, vehicle registration documents and are provided with requisite permission forms and contract copies
Evaluated repairs to ensure quality and safety.
Tracked fleet movements and made efficiency recommendations.
Documented fleet repair history and determined when replacements were necessary.
Ensured that all safety regulations were fully implemented.
Evaluated fleet inspection reports.
Scheduled preventative fleet maintenance.
Maintain EHS safety process.
Documented vehicle maintenance dates and details of repairs or upgrades performed.
Ensured that all drivers had current licenses and solid safety records.
Tracked all fleet activities and determined routes.
Ensured that all vehicles were properly cleaned.

Manage work order and follow up of field team.
Provides Support services for Engineering and another Technical Team
First Level Support provides immediate response to emergencies and customer questions.
Created and resolved trouble tickets using Right Now Web trouble ticketing system.
Created reports on various reports customer’s Telecommunication Circuits and services using Microsoft Excel.
Worked WFM (Work Force Management).
Worked on Preventive and Corrective Maintenance Report.
Worked on UNOC Portal.
SLA (Service Level Agreement) Report
Observe and report any theft/ tempering and/or misuse of facilities (by Guards, owners or both etc.)
Resolve owner/access issues at micro sites in his domain and reported defects using Microsoft Excel spreadsheets.
Receive Critical External Alarms for his sites from Regional Network Operations Control (NOC) and respond with updated status of the issue/ clearance. Monitor CM activity of O&M vendor on the sites and ticket routing and escalation to Level 2 and Level 3 support
A Level 1 Tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.
Resolved fueling issue on the sites immediately Where fueling issue on P-1 sites.
Monitoring major and Hubs sites alarms and immediately escalated to Technical Field Team.
Resolved immediately DG issue by Technical Field Team.
Participate in 24x7 operations services.

Participate in 24x7 operations services.
Alarm Base Movement through Huawei Manager M2000 & U2000.
Worked Network Operation Control in Telecom Company at Hi Tech Group of Company Private Limited Pakistan working at Ufone Project.
Worked Network Operating Center Support in daily call center operations.
Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction.
Good communicator with a natural aptitude for dealing with people.
Good network diagnostic skills.
Responsible for network outage control and reason analysis RCA.
Prepared preventive maintenance and Corrective Maintenance Report.
Worked closely with other departments to clarify provisioning information, and distribute reports.
Gathered, analyzed, and reported daily/weekly/monthly service statistics reporting to the High-level management team.
Trouble shoot and Escalate tickets on customer account issues and service impacted Telecommunication services as well as troubleshoots and escalate tickets.
Daily Network outage and Performance Report.
Coordinate with field Engineer to clear the outages on site.
Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
Strong analytical skills and able to collate and interpret data from various sources.
Ability to assess and priorities faults and respond or escalate accordingly.
Ensure SLA with customer.
Monitor, troubleshoot, escalate and follow up of issues as per SLA.
Provide full Technical support to field teams.

Technical support for Customers on Operational and Maintenance aspects of the service is being provided.
Maintained and serviced uninterruptible Power Systems.
Performed preventative maintenance, remedial service, and emergency repairs services on various Brands of UPS Systems, batteries. Coordinate troubleshot and repaired UPS equipment
Installation and Commissioning of Cameras, Controllers, Panels, Sensors & Devices.
Overlook the project installation and making sure that it meets the Technical Design.
Coordinate and Review all project documentations which include Delivery notes, maintenance and operation manual requirements, testing and inspections of commissioning procedures.
Installation and Commissioning of Cameras.
Performs service/installation of access control, intrusion alarm, closed circuit television systems, and other various security related systems
Evaluates diagnoses, troubleshoots systems and perform repairs as necessary.
Performs upgrades and additions to systems in order to increase functionality and usability.