I am currently looking for a role within the marketing or related fields, as I have strong skills with over 2 years of work experience in
this area. I also have an excellent understanding of customer service, strategy development, marketing strategy, planning, monitoring
I also have an MBA degree in Marketing with commendable oral and written communication skills and the ability to work as part of a
team. Professional traits include strong analytical skills, problem-solving, decision-making, adaptability and coordination.
Responding to customer queries in a timely and accurate way, via phone, email or chat.
Assisting with answering the phone and interacting with sales representatives.
Confirming customer orders, weekly price changes, and other revisions.
Updating internal database with information about technical issues and useful discussions with customers.
Monitoring customer complaints on social media and reaching out to provide assistance.
Following up with customers to ensure their technical issues are resolved.
Gathering customer feedback and share with Sales and Marketing teams.
Maintaining professional standards in customer relationships.
Achieving and maintaining high levels of order accuracy.
Preparing reports, processing orders, and handling revisions.
Call, follow up and manage leads generated by the marketing
Meeting new clients and presenting company’s portfolio
Develop daily, weekly and monthly reports.
Give a brief presentation to the new employee/intern about the
company and its strategies.
Discuss, guide and assist the marketing team in targeting the right
segments according to company's overall philosophy and direction
I am acting as a starting level officer in merchandising department having a team of four including myself.
Taking care of client's order specifications.
Continously interacting with PPC and prodoction department so that the production stays well a head of deadline.
Keeping all the record updated.