Working as a Customer Service Executive North Region
Responsible for customer queries of 4 showrooms i.e. I-9, DHA, Golra and Hayatabad Peshawar
Answering customers emails responding the queries.
Escalating the customer complaints to the complaint deptt. And resolving them with throughout follow up.
Providing Aftersales services.
Maintaining and handling the team of 10 subordinates.

Answering inbound calls maintain the customers account privacy intact
Resolving customers queries regarding account maintain regarding their debit cards, and bank statements.
Supporting the backend operations regarding other banks product like credit cards, personal loans, Auto loans, home financing etc.
Keep abreast with the latest information with respect to the products, policies and procedures for effective customer handling
Provide feedback to the management on issues and challenges with respect to the job and suggest solutions
Ensure self and team participation in team meetings, Daily Clinics, CTP and other learning forums
Perform other duties / special tasks as assigned by Floor Management
Ensure team is aware of companys policies & procedures and code of conduct
Ensure careful handling of all resources provided to the team (headgear, System etc.)

Manage and support people in terms of employee performance / documentation / conflict management
Manage and handle a team of 15 to 18 CCRs and achieve KPIs for qualitative & quantitative targets as assigned
Conduct one on one coaching/appreciation session with each team member and provide positive/constructive feedback.
Investigate and follow up on performance improvements plan of team members and provide effective coaching/guidance during PIP.
Keep abreast with the latest information with respect to the products, policies and procedures for effective customer handling
Provide feedback to the management on issues and challenges with respect to the job and suggest solutions
Ensure self and team participation in team meetings, Daily Clinics, CTP and other learning forums.