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خلاصہ
Seeking an opportunity where my professional and analytical skills can be enhanced and I am simultaneously able to contribute towards the achievement of corporate and personal goals. Versatile team player eager to inculcate sincere efforts in the success of a progressive organization offering career growth in exchange for superior performance.Have been contributed in the professional industry since four years.
Worked for various reknowned organisations which includes Terrabiz,JS Bank ,TCS and currently a part of K-Electric.
Qualified the NTS examination conducted by MCB and Allied Bank across Pakistan for banking and finance.
Qualified various E-Learning tests for product knowledge at JS Bank and Kelectric Limited.
Holder of various medals and trophies in academics and extracurricular both in school and college life.
Enthusiastic member of the ‘Apollo-7 Marketers Oriented Club’ at the University of Karachi and helped in organizing two successful marketing events ‘INNOVA’ 12’ and ‘MARSUM’ 12.’ Event management alongwith the promotion of the events including campus drives, addressing to the audiences and social media marketing.
Group leader of field trip to Engro Vopak Terminal Limited for learning the various aspects of human resource management and analyzing the different hierarchy levels in the organization.
Prepared a comprehensive report on the Power of Media.
Prepared comprehensive reports on the financial performance and operations of Pak Suzuki and Pakistan State Oil Company Ltd (PSO).
Prepared a proposal for opening a restaurant outlet in Karachi including preparation of its design of operations, menu selection, target audience, SWOT and Competitors’ Analysis.
تجربہ
Customer Care Executive
Currently, working as the Customer care executive at K-Electric Limited. My role and responsibility here include;
Resolving the various complaints of the customers regarding billing and electric connections through working out easy
instalment payment plans for their convenience and advising them in respect of the matter for smooth and consistent utility supply to them.
supply to them.
Working on various projects devising methodologies to minimize and eliminate line losses of power and eradication of illegal electricity connections.
Working and planning on numerous strategies and offers to the consumers who have not paid their bills since long luring them to recover the power losses.
them to recover the power losses.
Conducting team meeting and briefing sessions to ensure all the fundamentals of customer care at the right place in the organization. Orientations regarding the communication skills, consumers initiation of new connection to the resolution of their complaints and their feedback.
Have been awarded the ‘Customer Care Executive of the Month’ several times at K-Electric Limited.
Retail Executive
Worked as Product and Retail Executive at TCS Express and Logistics. My responsibilities here were:
Conducting workshops and forums to promote the various new products and incentives to the customers.
Devising innovative ideas and offers to capture the consumers’ attention and desirability to our brand.
Working on the best discount and payment plans in order to maximize the consumers benefit and reap optimum results for the company.
Was assigned the task of overseeing the performance of various outlets managing the staff working over there leading them to effective and efficient coordination to achieve the maximum targets.
Was involved in the research and development team of various significant offerings of the company including ‘TCS Hazir’ and ‘TCS Subkuch’ during my time.
Retail Banking Management Executive
Was responsible for the regular effective management of the bank’s operations including account opening, client verification, auto-financing and other significant products of the bank.
Was assigned the responsibility of stabilizing and enhancing the bank’s deposits through persuading the bank’s customers and public to show their confidence in the bank and its products and facilities.
Was involved in the team planning and seminars for the Bancassurance and Takaful services on bank’s joint collaboration with EFU General and Life Insurance.
Free lance writer
Worked on a freelance basis with the UPWORK online for two years (2014-2015) providing them HR solutions regarding
right selection and placement of the candidates based on their qualifications, skills and work experience and assisting them in determining compensation plans feasible to the hiring company.
Sales and Marketing Executive
Was responsible for the planning and management of the various events and conferences conducted by the company
including ‘The role of Internal Audit in ERM Framework,’ ‘Mergers and Acquisitions’ and ‘A Few Good Managers.’
Was involved in organizing the event highlighting the benefits of UHT treated milk on behalf of Engro Foods Limited in their marketing campaign favoring Olpers brand.
Was part of the team arranging the annual marketing summits at the University of Karachi Department of Business Studies undertaken by the company as a goodwill gesture.
