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خلاصہ
Graduate from PU, After that I have started my career from Abacus Consulting with the project of telenor Pakistan, After that I had joined Pakistan Telecommunications Company Limited (PTCL) as Customer Service Executive and Provide Technical Support to customers, also performed duties as Floor Manager.
Then I got opportunity from zarnab international immigration Consultant I had worked there as admin assistant and dealing with clients directly, handle social media pages answer customer queries and collect their documents for further Immigration assessments. I Had worked with HBL as Admin assistant, deal directly with Priority Customer, Platinum Credit Cards' and Roshan Digital Account customers all over the world. Where we do work as team and achieve targets every month to provide better services to our valuable customers.
Currently I am working with Edvoy Pakistan as Admin Executive responsible for counseling Students about their future education plan that would lead them to a better career. Assign to dealing with B2b and B2c clients and provide follow-up of their Students assessments. Providing administrative support and managing their queries. Main duties include managing office stock, preparing regular reports (e.g. expenses and office budgets) and organizing company records.
I am deep thinker and have abilities of doing work as team under high pressure.
I am also seeking an opportunity which help me to boost my knowledge and groom my experience and personality.
تجربہ
Marketing Manager
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Student Counselor
Providing administrative support and managing their queries.
Main duties include managing office stock, preparing regular reports (e.g. expenses and office budgets) and organizing company records.
Phone Banking Officer
PRIORITY & RDA CAMPAIGN Handling and call backs to the cases received for call based resolution from Banking Muhtasib and SBP. Assigned to cater incoming calls of priority profiles (Platinum Credit Card, Business Accounts, VIP, NRP & RDA customers) On call resolutions to the customer queries related to all priority and RDA campaign. Case escalations and inter department communication for the timely resolution.
RDA related call back campaigns, account activation, bio metric processing campaign. Cross selling of assigned RDA products and targets
CALL BACK CAMPAIGN Responsible to make call backs to committed customers as per contact center queues and escalations of the customer issues to the concerned teams/ departments. Call back cases follow ups and resolution acknowledgement as per defined TAT of complaints/ requests. Cross functional communication.
Social Media Activist
I had performed my duties dealing with clients directly and provide guidance regarding study visa and immigration policies, Austrailia or Canada.
Responsible for mentain office decurom and arrange the meeting with clients director requirment.
Occasionally traveling off-site to deliver reports or files to other departments,
Ensuring the confidentiality and security of files and filing systems,
Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information
Operating copy equipment, fax machines, printers or other equipment necessary
Customer Service Executive
I had worked as team coordinator like maintain floor decorum and take customer exclation from the agent.
I performed my duties as coordinator to manage floor decorum.
I had been worked there as assistant manager to dealing with corporate clients and resolve there issues.
I performed as chain like directly coordinate with the exchange for resolving clients problems and provide better services.
Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner
Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times
Customer Relationship Officer
I had been worked as customer service officer assign for answering customer calls,
and provide technical support regarding sybian mobile phones with the project of
telenor Pakistan.
