Manage Qatar  & MEA Customer Account ,Resource and Capacity ManagementOversee the Hiring Projections by collaborating with all the Competencies Oversee daily operations of the Professional Services Department and collaborate with the Support Departments like HR, Finance and Infrastructure etc.Lead employees to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsWrite and submit reports to the CEO in all matters of importance

Managing Qatar, Kuwait ,Saudia & Jordan Projects(Fixed Cost,T&M,Support,Call Off) with multiple teams (Software development & Engineering, Analytics, ERP,IBM,Data/ETL, Quality & Support) comprising of 250+ local and international resources & sub-contractors. Major responsibilities:- Defining Project Scope- Management of cross-functional teams- Resource Allocation & Third Party contractors management- Status Tracking- Budget Management- Risk Analysis- DoUs Sign offs & Maintenance- Agile & Scrum Methodology Implementation- Requirements Management- Stakeholders Management- Release & Sprint Management- Maintaining healthy Product Backlog
Key Accomplishments:
⭬ Define and build Portfolio model in Qatar National Bank, create working relationships with project managers and other PMO’s across different competencies. ⭬ Establish organization wide project reporting with a focus on value added advice and early identification and resolution of risk and issues.
⭬ Lead the implementation and management of portfolio, programmed and project governance frameworks and development of appropriate reporting tools which deliver values.
⭬ Decreased enterprise project timelines by implementing agile & scrum methodologies and collaborative remote development; collaborating with PMO for project reporting and standardizing data integration costs for project forecasting.
⭬ Participate in the meeting and capture feedback. Note areas for improvement and action items for future sprints. ⭬ Removing project impediments that stand in the way of team productivity and performance.
⭬ Develop project portfolio prioritization methodologies and mentor project sponsors & managers.
⭬ Helping the team understand the need for clear and concise product backlog it items

Played an integral role in supporting all testing activities and creating testing Centre of Excellence for UBL. Devised quality assurance policies and procedures for delivering flawless product. Rendered keen eye for details to design and implement test scripts, cases, plans, and procedures. Delivered first-rate support to the in management in allocating resources, estimating efforts, and assigning duties for routine activities. Identified, managed, and mitigated risks, managed all workshops (IBM Design /SDLC) and provided status reports and valuable feedback to management, summarizing completed outgoing projects.
Key Accomplishments:

Functioned in close collaboration with customer to examine client facing projects and troubleshoot issues in a timely manner.
Examined Apple and Google stores to identify customer/production issues and explored effective ways to ensure prompt resolution, using industry-accepted best practices while acting as a contact person between KTM and clients.
Decreased enterprise project timelines by implementing agile & scrum methodologies and collaborative remote development; collaborating with PMO for project reporting and standardize data integration costs for project forecasting.

 Facilitating multi-team events like Scrum of Scrum, Big Room Planning, Retrospectives and improve the predictability of solution delivery and engaging stakeholders in achieving business value.


Implemented Agile SAFe Framework in order to streamline delivery for the digital banking products.



Liaise between business and development teams to deliver continuous value.

Examined and evaluated risks and customer issues by identifying root cause and applied best practices to ensure timely resolution. Coordinated with advertising and public relations personnel to promote product. Assumed and maintained full accountability for managing build, UAT and release processes. Formulated customized specification, training, user manuals, and business process flow to record application functionalities.
Key Accomplishments:
Led a cross-functional team of Quality Assurance Specialists to oversee the sustainability of production processes and design automation framework, project/test plan, and strategies for Tapmadtv, Simpaisa and Barclays Application.
Inspected customers\' needs and upcoming technologies and suggested possible solutions/ways to ensure enhancements.

Developed alternate options or walk-around solutions and implemented improvement in product and business cases for new customers. Analyzed market competitions, explored customer needs, positioned product line, and established strategies to meet customer needs. Examined core value, designed cases, and prioritized stories, epics and themes to ensure work in line with product strategy. Functioned in close collaboration with suppliers and regional marketing teams to deliver quality products. Oversaw quantitative analysis and A/B testing on data flow on client websites.
Key Accomplishments:
Built synergies with developers/engineers to design test and UAT environment and conduct test and demos for certifying product readiness for quality gates.
Created, introduced and promoted products by establishing time-integrated plans with sales, advertising, and production.
Actively contributed in developing, launching, and devising new products while offering trainings on agile testing and scrum.

Provided robust assistance to sales and marketing teams regarding necessary product knowledge and technical expertise. Coordinated with Software Developers and Business Analyst to review bugs while managing testing methodologies and quality assurance process. Actively contributed in conducting interviews, training, and performance evaluation of all QA resources and assured that development teams follows company principles and best practices of the QA strategy. Organized and delivered testing metrics and activities for the projects to key stakeholders in a timely manner.
Key Accomplishment:
Designed, maintained, and executed technical, quality, and testing standards while overseeing all QA activities, leaked defects, test results, root cause analysis and recognizing areas of improvement.
Identified triage issues and conducted meeting with distributed product development team to ensure successful delivery and signs-off at the program closure.
Significantly improved QA processes by delivering technical leadership and expertise in the field of quality assurance and testing and executing important steps.

Steered efforts towards developing automated regression, functional, and business process test scripts and strategy. Recognized project milestones, phases, and elements, developed high performing projects teams, and managed budgets to define project requirements. Examined, gathered, and summarized information and trends and created technical reports in a timely manner.
Key Accomplishment:
Set a new benchmark for excellence by managing and facilitating Nice Project UAT, Orange Money (Mobile Payment), and functional testing.
Monitored project progress by tracking activity, publishing progress reports, and recommending actions to resolve issues.
Improved systems by identifying issues, organizing modifications, studying practices, and writing improved procedures.
Achieved desired results by developing cost estimate models and validating resource requirements.