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خلاصہ
Extensive experience in servicing customers by telephone, chat and email in the customer services. An independent self-starter.
Superior communications skills in dealing with customers and co-workers. Both verbal and written skills are strong.
Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.
Knowledgeable as worked in diverse fields molding myself to tackle difference work related challenges.
پراجیکٹس
تجربہ
Senior Customer Success Analyst
•Perform as Operations Lead for MIPS consultancy and Premium Service (sales team). •Schedule breaks and leaves. •Provide support QA and give feed back to the team and a weekly report on team performance to management. •Create and implement SOPs. •Received the ISMS (Information Security Management Systems) training and working as ISMR for the department to achieve ISO27001 certification.
Senior CSR
• Managing calls of the native customers, taking their orders and dealing with the complaints.
• Answering customer’s e-mails regarding our product, and reply them in appropriate way.
• Providing customer support on the live chat: answering customer’s queries and solving the issues they have while using our products.
• Took care of Amazon, eBay and Google checkout accounts of the company, provided email support and issued refunds to the these customers.
• Was involved in B2B to make out unit live on website like sears.com, buy.com, newegg.com, overstock.com, Walmart.com, Walmart.ca, bestbuy.com, bestbuy.ca, tesco.com etc.
• Involved in product designing and branding, bringing new products in and customizing them for the company.
• Trained new staff for customer service; helped preparing a training manual for future recruits.
• Provided IT and Admin support if and when required.
Customer Cate Agent
Live chat support for real estate, services industries. Job required lead generation and customer service for multiple US and middle Eastern clients. I was responsible for visitors queries on more then 10 websites.
CSR
• Managed customer’s concerns and complaints, by phone and email.
• Worked my way up from trainee to senior agent then to a part of a specialized team for customer concerns in less than a year.
• Trained new staff for the customer services.
• Developed a new customer-complaint management system that is still in use.
