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تجربہ
System Administrator
Install and configure software and hardware
Manage network servers and technology tools
Set up accounts and workstations
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Build an internal wiki with technical documentation, manuals and IT policies
Support Engineer
Address client tickets regarding hardware, software and networking
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote basic troubleshooting
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
IT Engineer
Third party service provider