• Devising and implementing the organisation’s sales strategies
• Leadership and management
• Meeting and greeting customers and making them feel welcome
• Maintaining good business relationships with existing clients
• Motivational morning meeting with team members on a daily basis
• Holding meetings to discuss progress of existing business
• Deal with customer feedback, enquiries, complaints and refunds
• Monitoring and tracking team’s progress
• Ensuring sales targets are met before the specified deadlines
• Supervising junior sales representatives
• Participating in meetings, trainings & workshops with the organisation
• Referring clients to the relevant specialist agents who may be able to help them further (when necessary)
• Meeting with team to discuss their business idea and giving them independent and confidential support
• Analysing team’s business proposals and highlighting what issues or difficulties they might face in the implementation and growth stages
• Working with team to develop solid business plans
• Helping weak team members with hitting their monthly sales targets
• Monitoring and tracking team’s progress

• Giving full administrative and secretarial support to the Officer Manager
• Drafting formal letters using Microsoft Word
• Ensuring data is backed up at the end of every working day
• Data input and manipulation in Excel spreadsheets and Access databases
• Ensuring the Data Protection Act is adhered to at all times
• Ensuring the safety and security of the company’s data systems
• Using Microsoft Power Point to organization’s presentation
• Proofreading content to be published in publications and online
• Provide effective administrative support to the Data Manager
• Printing, photocopying, laminating, binding, labelling and filing of documents
• Inviting guests to attend organization Open Days and special events

• Act as the first point of contact to all staff, customers and members of the different airlines
• General Administrative duties (printing, photocopying, filing, etc)
• Dealing with telephone calls/queries in a professional manner
• Maintaining accurate records of visitors and customers activities
• Effectively liaising matters with internal and external stakeholders such as staff, clients, suppliers, VIPS, Press, etc.
• Ensuring the office is tidy and organised at all times
• Handling post and deliveries
• Taking messages and dealing with enquiries/concerns at all levels
• Maintaining good business relationships with existing clients
• Ensuring data is backed up at the end of every working day
• Liaising with suppliers to order stationary and other office equipment