• Management of Network and IT infrastructure.
• Providing services/support to internal customers and maintaining operations.
• Document Control, Project reporting, IT and network Inventory Management.
• Vendor coordination for operations and maintenance. • Liaise with internal teams and vendors to enable timely and optimal delivery of project objectives
• Follow standard IT Service Desk procedures to support users within the time specified to avoid SLA violations.
• Responsible for Printer’s management.
• Participate in different project tasks as assigned.
• First level Management of DHCP /FTP and Domain controllers.
• Management of Active Directory through AD Manager Plus or MIM Portal.
• Responsible for uninterrupted services for wireless /wired network in region.
• Responsible for VM ware client’s OS management on field operations staff machines for windows supported applications and devices support.
• Removing Vulnerabilities from user laptop/Network Machines. • First level troubleshooting of Cisco AMP. • Auditing of Domain based users. • As an Enterprise Support Officer responsible for investigating, diagnosing and solving computer software and hardware.

Being an I.T Support Engineer, I am responsible to give Desktop support to end user’s, the problems they faced related to software and hardware issues. Maintaining the proper Inventory record related to IT Projects. Furthermore maintain the proper records of Data Center conditions.
Key Achievements:
 Proper Installation of software’s as per SOP.
 Understanding of user end complain and resolved it.
 Proper troubleshooting to find issue and resolve it.
 Connections of I/O ports connectors connected to end devices.
 Installed Network Server-to-client Antivirus (Bit Defender) from scratch to notch.
 Gathered system information and created professional reports.
 Generated procedure guides for several tasks such as I.T. Software installation, user maintenance/access in Active Directory.
 Managed and coordinated all logistics for new client installation as well as providing remote on-site technical support.
 Manage Active Directory credentials Lock/Unlock user’s id’s, Password Reset.
 Manage Email Server Zimbra Console Email-id, Password Reset and Email Quota Manage.
 Monitoring of Data Center and Server Rooms on daily basis.
 Monitoring Complete Network Infrastructure through Nagios.
 Manage HelpDesk Support Portal.
 Vendor Coordination with service level agreement.
 Manage PABX Phone System.
 Monitoring and Troubleshooting of CCTV Cameras and DVR.
 Manage Technology installation, upgrades and maintenance.

I had the responsibility to give Help-Desk support to user’s, the problems they faced related to software and hardware issues and monitoring the switches through centralized software and also maintain the server room. Furthermore all IT related projects are assigned to me for proceeding on my site.
Key Achievements:
 Testing and Tagging of Cables.
 Mapping of ports on the whole site/department.
 Accomplishments (Domain).
 Proper Installation of software’s as per user requirements.
 Understanding of user end complain and resolved it in an instance.
 Maintain records of IT Equipment with proper tagged document.
 Proper troubleshooting to find issue and resolve it in a instance.
 Monitoring every single node and diagnose problem if occur.
 Connections of I/O ports and RJ45 connectors connected to end devices.
 Configuration of Layer 2 switches(2960X,2960G).
 Implementation of VLAN in a switch Configuration.