خلاصہ

To
The Recruiter,

Dear Sir/Madam,

In my efforts to earn employment with your esteemed organization, I am writing this letter to highlight my skills and qualifications. After reading my resume, I am confident that you would find my qualifications and attributes make me a very suitable candidate for employment.

I have done BS (Hons) in English Literature Linguistics from Fatima Jinnah Women University, Rawalpindi. Currently, I am working as APS Assistant in Facilitation department under Pakistan Civil Aviation Authority at Islamabad International Airport.In my Current job role,
I do administrative tasks and i also review passengers/Visitors' complaints
I also worked as Front Desk Officer/ Customer Service Executive at Foshwa Pakistan (Pvt) Ltd. The job responsibilities included greeting visitors, answering all incoming calls, distribution of incoming mails and rendering useful administrative support to other members of the customer service team.

I worked as Office Coordinator at World Wide Vision (Pvt) Ltd for four months. My job responsibilities included preparing Quotations, Invoices, official documentation, Cash Handling process, Preparing of Cheque and Bank Vouchers, Maintaining Office Files and Documents, Coordination to clients through emails or calls regarding queries and issues, Communication/Correspondence to different departments, Recovery of amount from clients.

Previously, I worked as Customer Support Officer at ZONG (CM PAK LTD). My responsibilities were handling inbound calls, providing product information and solving customers issues, to answer their queries and to activate the SIM cards under company's given SOPs.

I greatly appreciate your consideration for employment. You can contact me to conduct an interview for further discussion about the position. Thank you again for your time and consideration.

Regards,

Maleeha Abbasi

تجربہ

کمپنی کا لوگو
Facilitation/APS Assistant
Pakistan Civil Aviation Authority Islamabad International Airport
فروری ۲۰۲۰ - موجودہ | Islamabad, Pakistan

کمپنی کا لوگو
ASSISTANT MANAGER
Private Limited Firm/Contractor
اگست ۲۰۱٦ - فروری ۲۰۲۰ | Rawalpindi, Pakistan

کمپنی کا لوگو
Facilitation Supervisor for May I Help You Team
Cothm c/o Pakistan Civil Aviation Authority Islamabad Airport
اپریل ۲۰۱۵ - دسمبر ۲۰۱۵ | Islamabad, Pakistan

کمپنی کا لوگو
Front Desk Officer/Customer Service Executive
Foshwa Pakistan Pvt Ltd.
اپریل ۲۰۱۴ - دسمبر ۲۰۱۴ | Islamabad, Pakistan

کمپنی کا لوگو
Customer Support Officer (CSO)
ZonG (CM Pak Ltd.)
اپریل ۲۰۱۲ - جون ۲۰۱۳ | Islamabad, Pakistan

تعلیم

COMSATS Institute of Information Technology
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, Executive MBA‎
HR
CGPA 2.8/4
2017
Fatima Jinnah Women University
بیچلرز, بیچلرز ان آرٹس, BA (4 years)‎
English Language and Literature
فی صد 83%
2011

پیشہ ورانہ مہارتیں

ماہر Accurate Record Keeping
ماہر Administration Knowledge
ماہر Administration Skills
ابتدائی  Talent Acquisition
ماہر Cooordination Skills
ماہر Coordination of Projects
ماہر Customer Dealing 
ماہر Customer Service
ماہر Dispensary Management
ماہر Employee Evaluation
ابتدائی Employee Relations Management
ماہر Graphic Accuracy
ماہر Grievances
ماہر Hospitality Management
ماہر Housekeeping
ماہر Human Recourse Management
متوسط Leadership Skills
متوسط Management Skills 
ماہر Office Management
ماہر Payroll Management
ماہر Payroll Services
متوسط Record Keeping
ماہر Recruitment
متوسط Recruitment Advertising
ابتدائی Relationship Management
متوسط Report Writing Skills
ماہر Security Principles
ماہر Strong Interpersonal and Communication Skills
متوسط Team Management
ابتدائی Troubleshooting Skills
متوسط Vendor Management
ماہر Writing Skills

زبانیں

ابتدائی پنجابی
ماہر انگریزی
ماہر اردو