خلاصہ

Hardworking and dedicated Customer Service Representative with 8 years of experience working with different organizations on different products & services. Trained in project and time management with extensive knowledge of customer service and technical support and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

تجربہ

کمپنی کا لوگو
Customer Support Representative
Lumi Minds Pvt Ltd
اگست ۲۰۲۰ - مئی ۲۰۲۱ | Lahore, Pakistan

  * Provide Email support for customers of online store brand “Royal Bathrooms” based in the UK.
  * Handle inbound calls for the courier National Logistics for customer queries regarding deliveries for the online purchase and to confirm the deliveries which are planned in the future.
  * The lead “go-to” person for new reps as one of the company’s mentors and trainers of new employees.

کمپنی کا لوگو
Customer Support Representative
Systems Limited
اگست ۲۰۱۷ - جنوری ۲۰۱۹ | Lahore, Pakistan

Taking Inbound customer service calls to answer queries of the
customers who are based in USA who are mainly the online customer’s of the vitamins & supplements website called www.vitaminworld.com

کمپنی کا لوگو
Customer Support Executive
Mindbridge Pvt. Ltd.
اگست ۲۰۱۱ - دسمبر ۲۰۱٦ | Lahore, Pakistan

تعلیم

Global Institute, Lahore
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BA Hons‎
Marketing
CGPA 3.1/4
2015

پیشہ ورانہ مہارتیں

ماہر call center
ماہر client service
ماہر CRM management
ماہر Database Management
ماہر Excellent Customer Support Skills
ماہر Excellent Listening Skills
ماہر Quality Assurance
ماہر soft skills
ماہر Strong Communication Skills (British Accent)
ماہر Telephone skills
ماہر TYPING SKILLS
ماہر Appointment Scheduling
ماہر BPO
ماہر call center
ماہر Email Etiquette
ماہر having good written and verbal communication
متوسط Influential Communicator
متوسط knowledge of CRM
ماہر MSEXCEL
متوسط Multitasking Skills
متوسط Sales Closing Skills
ماہر Setting Appointments
ماہر speak and understand in English
ماہر Teamwork skills
متوسط 24x7 Production Support
متوسط Ability To Multi Tasking
ماہر ability to type
متوسط Ability to Use Positive Language
ماہر Academic Researching
ماہر Account Management
متوسط Account Sales Strategies
ابتدائی Accounts
ماہر Active listening skils
ماہر Active Listening.
ماہر Adventure Travel
ماہر Advocate of Teamwork
ماہر American Accent
ماہر American Acssant
ماہر Analytical Skills
ماہر Answering Inquiries
متوسط Appointment Setting
ماہر Aseptic Technique Knowledge
ماہر Attentiveness
ماہر Auto Body Parts Knowledge
متوسط B2B
متوسط B2B Manager
ماہر Basic understanding of Internet
متوسط Blog Writing
متوسط Boutique Knowledge
ماہر BPO Supervision Skills

زبانیں

ماہر انگریزی

Aneel آپکے جاننے والے

Usman Ahmed Qureshi
Mindbridge Pvt. Ltd.
Syed Husnain Haider
CureMD Research & Development
Saqib Ali
Devbeans