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خلاصہ
Highly qualified and extensively trained IT professional with over 9 years of managed services, pre-sales and project lead experience that excels at leading cross-functional teams and coordinating multiple projects simultaneously. Solutions-oriented with notable success directing a broad range of IT initiatives.
پراجیکٹس
تجربہ
B2B Pre-Sales Specialist
Pre-sales, B2B solution designing and management.
Senior Transmission Engineer
• Leading and managing support of IT infrastructure and services of Nayatel enterprise users.
• B2B solution designing and management.
• R&D, development and management of NWD enterprise network and corporate customer projects including network infrastructure (LAN, WAN, WLAN), CCTV/IP surveillance, NMS, Video conferencing and VAS services.
• Examine and evaluating complexities in network infrastructure and suggesting improvements along with implementation guideline at hardware and software level.
• Project management (planning, designing, deployment and service commissioning of managed services project and post deployment support)
• Planning, evaluating and improving workflows, SOPs to improve customer experience, QoS and departmental output.
• Setting objectives, goals and targets, grooming of team and ensuring KPI compliance.
• Provide support to senior management in managing operations via regular performance reviews.
• Provide efficient fault diagnosing, troubleshooting & RCA for integrated Internet Service Provider (ISP) grade services.
