Experienced Project Manager/Coordinator and MS CRM Administrator with a demonstrated history of working in the information technology and services industry from last 6 years. Strong consulting professional skilled in Operations, Reporting & Analysis, Coordination, Team Motivation, Microsoft O365, Microsoft CRM, Project Management.
Managerial Coordination reporting to CEO and CCO.
· Define and plan the scope of the project.
· Effective communication between all the departments.
· Negotiate with customer and team.
· Analyse and minimize project risk.
· Monitor and motivate the employees keeping the factor of time, budget, and customer satisfaction in mind.
working directly with AVP.
Maintained CRM platform, including making changes to pick lists, fields, workflows, page layouts, advanced finds. Performed exports and imports and tests of data from the application as requested.
Converted raw data into acceptable format of CRM in Excel through VLOOKUP. Managed all duplicate records Identified and correct errors made by system users.
Maintained controls of security rights, security settings and user privileges Managed onboarding of new users Supported users by troubleshooting and resolved issues related to reports, dashboards, views, access/visibility, system errors, feature request data quality and other general questions related to use of the system.
Interacted with marketing and business development teams to identify overcome customer support issues and to identify opportunities.