خلاصہ

I am currently hunting for a progressive and prospective company to join as a leading role.


Having more than 16+years of national and international experience in mentioned below fields:

1. Training Development
2. Sales & Support 
3. Operations
4. BPO Client Services


I believe, I can be the best asset and can play a vital role towards the growth of the company as well as myself.



With that said I am very much Confident that you will be proud to having me as part of your company or an organization.


تجربہ

کمپنی کا لوگو
Vice President
Max Global & Digital Enterprise
جون ۲۰۲۲ - موجودہ | Karachi, Pakistan

- Accountable for Business development by providing IT & 3D CAD Endering Solutions & Services
- Retain clients by up selling and provide best support services.
- Target market of SMB & Corporate level Clients
- Coordinating with production team for smooth timely deliveries
- Coordinating with HR and contiously searching and reaching best condidates to get on board or part of the team.

کمپنی کا لوگو
Assistant Vice President
Legendesk (Pvt.) Ltd.
اپریل ۲۰۲۲ - جون ۲۰۲۲ | Karachi, Pakistan

- Provide complete Client support to our existing Clients.
- Upsell and generate revenue from existing clients
- Assure to deliver client\'s projects on time and create future and bounding business relationship with them
- Coordinating with VP for better processes

کمپنی کا لوگو
Assistant Vice President
TRD
ستمبر ۲۰۲۱ - مارچ ۲۰۲۲ | Karachi, Pakistan

- Accountable for running a Brand Team Design & Development (Graphic & Multi Media)
- Managing Identifying and outreaching new clients
- Target clients local and international (US / UK / MIDDLE EAST)
- Conduct training on products, company policies and selling techniques.

کمپنی کا لوگو
Business Unit Head
Salsoft Technologies (Pvt) Ltd
ستمبر ۲۰۱۹ - ستمبر ۲۰۲۱ | Karachi, Pakistan

- Identifying and reaching clients for E-Business Development
- Managing Identifying and outreaching new clients
- Focusing on upselling the existing clients to generate more revenue
- Coordinating with operation’s department to provide quality customer support via phone, email or chat.
- Conduct training on products, company policies and selling techniques. 

کمپنی کا لوگو
Senior Sales Manager
Axact
اپریل ۲۰۱۷ - ستمبر ۲۰۱۹ | Karachi, Pakistan

 Accountable for Business Development (Design Projects), Corporate Identity/Stationery/Web/App etc.
 Managing Identifying and outreaching new clients
 Lead the complete sales & support team to reach the predefined targets.
 Coordinating with quality department to provide quality customer support via phone, email or chat.
 Conduct team training on sales strategies, products, project policies and soft skills techniques.

کمپنی کا لوگو
Head Of Training And Development
Protege Global
دسمبر ۲۰۱۵ - اپریل ۲۰۱۷ | Karachi, Pakistan

- Conduct training on products, company policies and negotiation techniques.
- Conduct Management related & Motivational Trainings/Workshops within the company.
- Introduce & conduct training & development programs to our Subordinates/ Team Managers/RCMs/NCM
- Coordinate and train different department’s heads/Managers/Team Leads in order to develop their people management skills.
- Coordinating with recruitment department and advise them for better recruitment structure/process for quality hiring.
- Conduct meetings with core management regarding our company’s mission statement and core-values and departmental SOPs

کمپنی کا لوگو
CEO
Soraya Homes
جون ۲۰۱۳ - اکتوبر ۲۰۱۵ | Dubai, United Arab Emirates

- Responsible Managing and scheduling a team for their daily & monthly task.
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
- Coordinate property closings, overseeing signing of documents and disbursement of funds.
- Give bi-weekly feedbacks to agents for better learning.
- Conduct trainings on new procedures, company policies, sales and support techniques and customer service.
- Assisting agents in closing deals (Sales/Rentals), to generate revenue for the company

کمپنی کا لوگو
Property Wealth Executive
TFG (The First Group)
فروری ۲۰۱۱ - مئی ۲۰۱۳ | Dubai, United Arab Emirates

- Bringing new investors into Hotel investment business via phone and different mediums.
- Conduct live Wealth builder presentation online.
- Provide complete Hospitality services to the existing Owners.
- Covering African region for investment purposes.
- Coordinating with quality department for better services.
- Conduct training on products, company policies, sales and support techniques and customer service.
- Give bi-weekly feedbacks to sub-ordinates for better learning 

کمپنی کا لوگو
Business Development Manager
GWC Network
دسمبر ۲۰۰۹ - جنوری ۲۰۱۱ | Dubai, United Arab Emirates

- Accountable for Business development by providing IT Solutions & Services
- Retain clients by up selling and provide best support services.
- Target market of SMB & Corporate level Clients.
- Selling solutions were Antivirus, SSL-VPN, Network Monitoring, Spam& Viruses firewalls, Structure Cabling, and VOIP much more. 

کمپنی کا لوگو
Assistant Manager
Axact
نومبر ۲۰۰۴ - اکتوبر ۲۰۰۹ | Karachi, Pakistan

- Accountable for E-Business Development (Design Project)
- Managing Identifying and outreaching new clients
- Target clients local and international.
- Coordinating with support department to provide quality customer support via phone, email or chat.
- Conduct training on products, company policies and selling techniques.

کمپنی کا لوگو
Operations Manager
Integrated Control Systems Inc.
مئی ۲۰۰۲ - اکتوبر ۲۰۰۴ | Albuquerque, USA

- Responsible for running the complete operation department as per company’s standard.
- Complete and share reports as required by “Chief Operating Officer”.
- Provided quality customer support to our existing clients.
- Provided product training and retaining clients.
- Coordinated with quality department for better services as per the specified KPIs.
- Conducted training on products, company policies and support techniques.

تعلیم

National American University
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, ‎
Management General
2003
National American University
سرٹیفیکیشن, ‎
Strategic Planning
نامکمل
2002
University of Bradford
بیچلرز, Bachelors of Engineering, ‎
Mechanical Engineer
1995
Pakistan Embassy School
انٹرمیڈیٹ / اے لیول, , ‎
Sceince
1993

پیشہ ورانہ مہارتیں

ماہر Analytic
ماہر Client Communication
ماہر Interpersonal and Communication Skills
ماہر Leadership Collections Handling
ماہر Talent and

زبانیں

ماہر اردو
متوسط عربی
ماہر انگریزی