-Optimize resource to improve productivity and implement action plans to minimize shrink and improve store compliance-Handle all product items with care to ensure that marked out of stock(MOS) is minimized-Manage Marked out of stock efficiently following company calendar guidelines-Maintain a safe working environment for customers employees-Lead inspire the team to deliver process efficiencies-Responsible for developing the best talent with skills to complete the operational job roles-Set goals, support personal development plans opportunities linked to performance-Manage the operational training of store process-Recognise achievements across all level of employees-Manage teams adherence to the brand dress grooming standards-Embrace demonstrate the service philosophy 3 C Model-Support the consistent communication-Coach support the team to create a customer-first culture within all operational efficiencies-Drive operational efficiencies to ensure that the customer experience team can Connect, Convert and Conclude-Handle customer queries ensure the team is trained to the required level to manage to the required level.-Manage delivery processing inventory flow-To ensure daily replenishment requirements are achieved replenishment targets are exceeded-Monitor manages the RFID IPOD processes to ensure daily compliance-Optimize the customer support space to match seasonal changes inventory levels-Ensure compliance to company policy procedures including, cash management Health Safety-Manage store supply requirements expenses within agree on the budget-Manage store opening, closing elements which relate to registers, cash management efficiently to company guidelines, daily reconciliation call out any financial risk to Line Managers
•Recruit, select, train, assign, schedule, coach, counsel and discipline employees•Communicate job expectations; planning, monitoring, appraising and reviewing job contributions•Plan and review compensation actions; enforcing policies and procedures•Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends•Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping•Analyze process workflow, employee and space requirements and equipment layout; implement changes•Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations•Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations•Accomplish operations and organization mission by completing related results as needed•Meet or exceed operations labor budget expectations•Manage staff levels, wages, hours, contract labor to revenues•Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees•Run a safe, injury/accident free workplace•Responsible for all aspects of vehicle and heavy equipment rentals•Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies•Manage relationships with key operations vendors•Track vendor pricing, rebates and service levels•Review and approve all operational invoices and ensure they are submitted for payment•Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring•Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints•Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.•Communicate all operating policies and/or issues at department meetings•Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Purchase materials, plan inventory and oversee warehouse efficiency
Help the organization’s processes remain legally compliant
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Manage budgets and forecasts
Perform quality controls and monitor production KPIs
Recruit, train and supervise staff
Find ways to increase quality of customer service
Work as a key part of the Online Sales Team. In this role, will oversee the day-to-day operations of Toyzone.pk & Elephantu.com e-commerce channel, and is responsible for ensuring a best–in–class online user experience.
Build, lead and drive Quality Assurance within Toyzone.pk & Elephantu.com.fr-Manage test strategies, testing standards, testing procedures, test approaches and define how to ensure overall assurance meets delivery expectations –
Find or develop automated tools for unit, functional, and integration testing -Liaise with various stakeholders, business analysts, and project managers –
Produce reports and documentation to keep stakeholders and management up to date -Contribute to the overall web E-commerce based product, suggesting improvements to the product and overall development and testing process-Ensure the site meets or exceeds key performance indicators and goals –
Form productive and efficient relationships with key stakeholder’s internally and externally across online sales
Provide answers and guidance to staff
Support agents to perform their job
Be a manager
Lead and Inspire
Communicate company news
Improve technical skills
Take overflow calls
Organize engagement activities
Be in charge of running and managing the call center daily
Set targets for all other call center agents to meet up with
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training sessions for all agents and participate in the recruitment of new call center agents
Submit regular reports to management and seek new ideas and strategies to improve performance at the center
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Provide assistance to all customers coming to branch and schedule all services calls for customers.
Perform re service for all customers to ensure optimal level of customer satisfaction and resolve all issues.
Perform survey on all present customers and establish quality for all employees and maintain professional relationships with all customers to maintain effective interaction channel.
Monitor all customer requests for service cancellations and recommend appropriate solutions to resolve all customer service issues.
Provide emergency support to all customers to resolve all issues and prepare and ensure compliance to work schedule to meet all business requirements for clients.
Coordinate with call center customer service representative and service manager to resolve all issues and provide support to all activities to ensure achievement of all customer objectives.
Maintain and update customer contact bases and ensure achievement of all promotional sales targets through effective sales referral process.
Ensure compliance to all cash transactions according to required procedures and performance standards and assist to balance all transactions at end of shift.
Monitor and ensure compliance to all branch cash control and security requirements and maintain knowledge on all company products and services and update knowledge when required.
Maintaining a procurement calendar for both projects
Working with program and technical staffs at the field and home offices including the Project Manager to plan all procurement for the projects.
Receive and process order requests from field team
Specifying and selecting commodities and products, insecticides, spray equipment, , vehicles, office equipment and supplies, etc.
Managing quality assurance procedures in conformity with donor requirements
Negotiating pricing and payment terms
Managing purchasing, payment (in conjunction with the Finance Department), logistics planning and organization and follow-up
Manage efficient and cost-effective shipment of all procured items
Manage Excel and web-based procurement tracking system and processes (SharePoint) and ensuring that up-to-date procurement documentation is posted to the web for review by the Project Manager, the field offices, and the Donor.
Ensure that paper-based filing system is kept current.