Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
Seeking a growth oriented opportunity in an organization, which provides competitive and dynamic environment to enhance my skills and provide me better environment to learn new tools, technique and provide an employer with a reliable and conscientious employee, to absorb all the experiences I can, to move forward in a career and contribute to the growth of organization.
تجربہ
Project Lead | Samsung Electronics
· Managing Contact Center Team· Deal directly with external customer (Clients and Samsung Services and Sales Team).· Develop strategy to maintain KPIs for individual and team.· Conduct training session for newly inducted agents.· Provide daily refresher training that team members’ need.· Monitor team member’s participation to ensure the training they are being provided is being put into use.· Create reports for Outbound utilization and responsible to maintain satisfaction scores.· Handle VOC (Voice of Customer) related queries and resolve the issues with coordination of Samsung / Services Team.· Decision making skills practice to handle VOC (Chronic) cases.· Developing and monitoring strategies to control CS related Risk via Risk Management System.
Customer Service Representative
· Worked in PTCL CDAS helpline as a CSR. Task was to assist customer over the call.· Handle customer query and update the details in CRM.
Accountant
Store Incharge
· Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability· Meeting sales goals by training, motivating, mentoring and providing feedback to store staff· Ensuring high levels of customers satisfaction through excellent service
