خلاصہ

Mechatronics Engineering graduate having sound technical knowledge of electronic instrumentation & designing of electronic circuits with interest in automation.

پراجیکٹس

Autonomous Line & Wall following Robot
TREC Unmanned Ground Vehicle UGV (Final Year Project)

تجربہ

کمپنی کا لوگو
Sales executive
Ibex Digital (DGS) Lahore
اکتوبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

<ul>
<li>Answer inbound calls from prospective customers based in US</li>
<li>Assist customers in acquiring internet, television, phone, and home security systems separately or in package deals.</li>
<li>Ensure all quality perimeters are met on every phone call.</li>
<li>Attend all required training and keep up to date on product and services knowledge.</li>
<li>To ensure and deliver highest level of call quality by meeting all the set KPIs.</li>
<li>To have an extensive understanding of FAQs to ensure smooth and correct delivery of information to the customer</li>
<li>To have adequate product knowledge for onward transmission to the customers to achieve maximum customer satisfaction along with sales target.</li>
<li>Work closely with CS management as well as with internal customers to stay up to date regarding new call handling techniques or product knowledge.</li>
</ul>

کمپنی کا لوگو
Email Support Executive
UberEats (Mindbridge BPO)
اکتوبر ۲۰۱۸ - اگست ۲۰۱۹ | Lahore, Pakistan

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul><li>Resolve problems of customers using CRM.</li>
<li>Work on critical safety incidents reported by riders.</li>
<li>Document all incidents on JIRA (The safety incident reporting feature)</li>
<li>Collaborate with stakeholders and work towards any solution ideal for the incident.</li>
<li>Look into data on a WoW basis to check for trends and help in improving the support we provide for riders.</li>
<li>Handle Social Media Escalations when someone reports on Facebook/Twitter regarding an incident where there safety was compromised.</li>
<li>Handle high value clients who were on the receiving end of a driver partners wrong behaviour.</li>
<li>Help in improving processes for better customer experience.</li>
<li>Contribute to building the team and the organization for long term success.</li>
</ul></body></html>

کمپنی کا لوگو
Internee Engineer Instrumentation
Fauji fertilizers Company Goth Machhi sadiqabad
جولائی ۲۰۱۷ - اگست ۲۰۱۷ | Sadiqabad, Pakistan

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul><li>Examined types and working of field instruments e.g sensors (Pressure, temperature, level &amp; flow) &amp; Pressure transmitters.</li>
<li>To Monitor Equipment Reliability &amp; perform Maintenance tasks on regular basis.</li>
<li>Two Maintenance Strategies were followed: Condition Based or Predictive Maintenance (Unplanned); Planned Maintenance that includes scheduled maintenance, replacement, inspection &amp; Functional testing.</li>
<li>To perform early diagnostics and part replacement during regular daily maintenance hours so that the mean-timebetween-failure (MTBF) can be extended.</li>
<li>Also looked at the tools and techniques we can utilize in the application of Failure modes and effects (FMEA) including: Root Cause Analysis (RCA) ; Brainstorming ; Cause and Effect diagrams.</li>
<li>To ensure the safety of plant from failures, Emergency Control System is working which includes Yokogawa Centum VP Distributed Control System (DCS) &amp; Triconex PLC installed at plant.</li>
<li>To monitor &amp; execution of maintenance plans of instruments e.g. valves, Transmitters, Sensors etc. on regular basis.</li>
<li>Inspected Control valves and Pressure safety valves.</li>
</ul></body></html>

کمپنی کا لوگو
Engineering Intern (Instrumentation)
Fauji Fertilizers Company (FFC)
جولائی ۲۰۱۷ - اگست ۲۰۱۷ | Sadiqabad, Pakistan

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul><li>Examined types and working of field instruments e.g sensors ( Pressure , temperature, level &amp; flow ) &amp; Pressure transmitters.</li>
<li>Calibration of instruments.</li>
<li>To Monitor Equipment Reliability &amp; perform Maintenance tasks on regular basis.</li>
<li>Two Maintenance Strategies were followed : Condition Based or Predictive Maintenance (Unplanned) ; Planned Maintenance that includes scheduled maintenance , replacement, inspection &amp; Functional testing.</li>
<li>To ensure the safety of plant from failures, Emergency Control System is working which includes Yokogawa Centum VP Distributed Control System (DCS) &amp; Triconex PLC installed at plant.</li>
<li>Developed basic understanding of DCS &amp; PLC system.</li>
<li>Inspected Control valves and Pressure safety valves.</li>
</ul></body></html>

تعلیم

National University of Science and Technology
بیچلرز, , BE Mechatronics Engineering‎
Communication and Signal Processing, Industrial Electronics
CGPA 2.7/4
2018
Govt Islamia College Civil Lines Lahore
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), F.Sc Pre-Engineering‎
Chemistry, Mathematics, Physics
فی صد 85%
2010
Govt Islamia High School Lahore Cantt
میٹرک / او لیول, سائنس, Matric in Science‎
Biology, Chemistry, Physics
فی صد 90%
2007

پیشہ ورانہ مہارتیں

5+ سال Active Listening
1 year MS Desktop Customer service
5+ سال Active Reading
5+ سال Adminstration Knowledge
ایک سال سے کمAmerican English
ایک سال سے کمBPO
1 yearBritish English
ایک سال سے کمBusiness Development
ایک سال سے کمCall Center Representation
ایک سال سے کمChat
ایک سال سے کمCircuit Design
ایک سال سے کمClient Coordination
ایک سال سے کمClient Handling
ایک سال سے کمCollaboration Solutions
ایک سال سے کمCommitment to Customer Service
4 سال Conservation Awareness
5+ سال Content Developement
ایک سال سے کمCoordination Skills
ایک سال سے کمCustomer Relation
1 yearCustomer Service Operations
ایک سال سے کمCustomer Service Representatives
ایک سال سے کمCustomer Services
ایک سال سے کمCustomer Support Operations
ایک سال سے کمDirect Sales
ایک سال سے کمEfficiency
ایک سال سے کمElectrical Controls Design
ایک سال سے کمElectrical Diagnosis
ایک سال سے کمElectronics Hardware Design
ایک سال سے کمElectronics Repair
ایک سال سے کمEnd to End Sales
ایک سال سے کمEnglish Accent
ایک سال سے کمEnglish Grammar
ایک سال سے کمExcellent English Speaking
ایک سال سے کمExcellent speaking skills in the target language
ایک سال سے کمFlexible Approach
5+ سال Health Ftness
ایک سال سے کمInbound
1 yearInbound Call Center
5+ سال Internet Browsing
ایک سال سے کمJSSP
ایک سال سے کمKnowledge of Electrical Machines
ایک سال سے کمKPIs
ایک سال سے کمLeadership
ایک سال سے کمLive Chat Handling
ایک سال سے کمManagement of Campus
4 سال Must be Self-Motivated
4 سال Must be Target Driven
4 سال Official Assignments
4 سال Operations Responsibility
ایک سال سے کمOral / Written Communication