خلاصہ

Mechatronics Engineering graduate having sound technical knowledge of electronic instrumentation & designing of electronic circuits with interest in automation.

پراجیکٹس

Autonomous Line & Wall following Robot
TREC Unmanned Ground Vehicle UGV (Final Year Project)

تجربہ

کمپنی کا لوگو
Email Support Executive
UberEats (Mindbridge BPO)
اکتوبر ۲۰۱۸ - اگست ۲۰۱۹ | Lahore, Pakistan

• Resolve problems of customers using CRM.
• Work on critical safety incidents reported by riders.
• Document all incidents on JIRA (The safety incident reporting feature)
• Collaborate with stakeholders and work towards any solution ideal for the incident.
• Look into data on a WoW basis to check for trends and help in improving the support we provide for riders.
• Handle Social Media Escalations when someone reports on Facebook/Twitter regarding an incident where there safety was compromised.
• Handle high value clients who were on the receiving end of a driver partners wrong behaviour.
• Help in improving processes for better customer experience.
• Contribute to building the team and the organization for long term success.

کمپنی کا لوگو
Internee Engineer Instrumentation
Fauji fertilizers Company Goth Machhi sadiqabad
جولائی ۲۰۱۷ - اگست ۲۰۱۷ | Sadiqabad, Pakistan

*Examined types and working of field instruments e.g sensors (Pressure, temperature, level & flow) & Pressure transmitters.

* To Monitor Equipment Reliability & perform Maintenance tasks on regular basis.

* Two Maintenance Strategies were followed: Condition Based or Predictive Maintenance (Unplanned); Planned Maintenance that includes scheduled maintenance, replacement, inspection & Functional testing.

* To perform early diagnostics and part replacement during regular daily maintenance hours so that the mean-timebetween-failure (MTBF) can be extended.

* Also looked at the tools and techniques we can utilize in the application of Failure modes and effects (FMEA) including: Root Cause Analysis (RCA) ; Brainstorming ; Cause and Effect diagrams.

* To ensure the safety of plant from failures, Emergency Control System is working which includes Yokogawa Centum VP Distributed Control System (DCS) & Triconex PLC installed at plant.

* To monitor & execution of maintenance plans of instruments e.g. valves, Transmitters, Sensors etc. on regular basis.

* Inspected Control valves and Pressure safety valves.

تعلیم

National University of Science and Technology
بیچلرز, , BE Mechatronics Engineering‎
Communication and Signal Processing, Industrial Electronics
CGPA 2.7/4
2018
Govt Islamia College Civil Lines Lahore
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), F.Sc Pre-Engineering‎
Chemistry, Mathematics, Physics
فی صد 85%
2010
Govt Islamia High School Lahore Cantt
میٹرک / او لیول, سائنس, Matric in Science‎
Biology, Chemistry, Physics
فی صد 90%
2007

پیشہ ورانہ مہارتیں

5+ سال Active Listening
5+ سال Acute Analytical Skills
1 year MS Desktop Customer service
5+ سال Rapid Browsing
5+ سال Active Reading
4 سال Analytical Skills
ایک سال سے کمBPO
1 yearBritish English
ایک سال سے کمCall Center
ایک سال سے کمCollaboration Solutions
4 سال Communication
ایک سال سے کمCommunication Skills
ایک سال سے کمCoordination Skills
ایک سال سے کمCustomer Care
ایک سال سے کمCustomer Relation
1 yearCustomer Service
ایک سال سے کمCustomer Service Representatives
ایک سال سے کمCustomer Services
ایک سال سے کمCustomer Support
ایک سال سے کمEfficiency
ایک سال سے کمElectrical Controls Design
ایک سال سے کمElectrical Diagnosis
ایک سال سے کمElectronics Hardware Design
ایک سال سے کمElectronics Repair
ایک سال سے کمEnd to End Sales
ایک سال سے کمEnglish Accent
5+ سال English Grammar
4 سال Excellent communication skills.
ایک سال سے کمExcellent speaking skills in the target language
4 سال Fluent in English
ایک سال سے کمInbound
1 yearInbound Call Center
5+ سال Interpersonal
ایک سال سے کمKPIs
3 سال Maintenance
4 سال Microsoft Office
4 سال Must be Self-Motivated
4 سال Must be Target Driven
5+ سال Negotiation
ایک سال سے کمOutbound
ایک سال سے کمPower Electronics Design
4 سال Problem Solving
5+ سال Product Knowledge
3 سال Production Coordination
2 سال proteus
ایک سال سے کمPunctual
ایک سال سے کمSales Assessments
ایک سال سے کمSales engineer
ایک سال سے کمSales Growth Analysis
ایک سال سے کمSales Process Development