Dispatch Officer Duties and Responsibilities
A dispatch officer’s responsibilities will vary depending on what field they work in, but here are a few core duties based on analysis across industries:
Operate Phone Lines
Dispatch officers are an important link between people in need and their help, To perform their intermediary role effectively, dispatch officers use precise telephone communication skills.
Communication with and coordination of support services is another important responsibility. Dispatch officers send crews out to do their job, providing them with locations and relevant details.
When dispatch officers send out people or materials, they also need a method of transportation. Whichever kind of dispatch tasks are performed, arrangement of transportation is key.
Create and Maintain Records
Dispatch officers are responsible for writing up reports and inputting important information into the computer system , when logging materials transported, and in other contexts.
Read Incoming Messages
Dispatch officers must read incoming messages on the computer-aided dispatch system. Sometimes these messages will appear on multiple screens.
Dispatch Officer Skills and Qualifications
Dispatch officers have strong communication skills. They are adept at customer service and multitasking.