Position OverviewThe Inside Solutions Architect – Services (ISAS) is a presales resource that leads the consultative discovery of the client’s business goals, objectives, and challenges, and then translates them into effective technology solutions. The primary objective of the ISAS is to increase the growth of advanced technology solutions revenue and margin comprised of hardware, software, and services. To drive growth, the ISAS will rely on a combination of joint account planning; partner teaming (internal & external); client relationship building, technical discovery and business discussions; engagement/solution development; and implementation oversight and follow-up. Your primary responsibility as an ISAS would be to architect and sell solutions, as well as acting as a consultant and subject matter expert for clients and Zones’ sales teams with some supervision.Key Responsibilities The requirements listed below are representative of the knowledge, skill, and/or ability required. · Own the technical relationship with assigned small/mid-market accounts· Conducts conference calls and customer presentations as necessary.· Works with other departments at Zones to ensure sales and logistics processes are streamlined and optimized to maximize sales.· Works with Account Managers’ to fulfill RFQ and RFP as requested.· Demonstrate strong business acumen and deep understanding of client’s IT related business goals and challenges to ensure proper translation of the client’s needs into technology solutions· Develop and manage relationships with key Zones partners locally and regionally· Build in-depth knowledge of clients' technical and business priorities, challenges and initiatives that can be translated into solutions opportunities· Build value-added relationships within the domain of the account to become the trusted advisor· Prepare statements of work (SOW’s) and advanced technology service pricing estimates· Ensure effective coordination and support between account teams and supporting technical resource· Provide oversight for coordination, delivery and quality of post-sales Technology Solutions deliverables within the domain of the account which may include items such as configurations, architectural diagrams, and proposal inputs· Responsible for developing and proposing technology solutions that meet customers' needs· Ensure that proposed solutions (when implemented) meet the needs and functional requirements of the customer· Sell solutions across entire technology lifecycle (assess, design, implement and manage)· Keep pipeline, forecast, time and billing, project and activity reporting current based with defined tools and meeting submittal deadlines· Maintain certifications necessary to enable Zones to resell the products and maintain the highest level of vendor rebates and secure the lowest cost· Develop a deep understanding of Zones’ services catalog and standard solution offerings· Work with our sales team to establish relationships with customers with the goal of helping them detect and provide solutions to the client. · Deep technical understanding of Microsoft, VMware, HP , IBM products, integrations, and the customer’s environments. · Attending vendor based webex trainings and updating knowledge of their products and new offerings.· Technical guides to work with our sales teams, providing training and technical support. Build trust with our clients and teams, establishing strong rapport as a trusted advisor, and build an environment where our clients feel (and are) secure. Additionally, you'll be called upon to offer feedback to our product management team on new feature requests and product improvements based on what you learn from your customer base.Impact· Establish yourself as a trusted advisor to prospects and customers working with your Manager and the partners.· Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions· Architect and propose validated solutions which address the identified problems in each individual environmen· Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.· Understand and effectively differentiate against our top competitors· Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved.Experience· 2+ years of remote user access technologies and IT implementation and/or support role with at least 1 year in either an inside/customer facing presales systems engineer role or field/customer facing presales systems engineer role.· Exchange / Active Directory Administration & Configuration· IP Routing: BGP, Static, Network Address Translation, Port Forwarding· Licensing /Certificate Management· Providing Professional Services to customers.· Collaborating with information security teams for vulnerability remediation and designing solutions· Preparing Statement of work(SOWs) and the respective pricing· Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective· Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business· Ability to communicate effectively with clients, colleagues and management· Professional, business-focused attitude and courteous manner towards clients, partners, and peers· Consultative problem solver ''Actively listens'' Understands the needs and business problems in order to uncover potential value points of offering· Can multi-task, prioritize, and juggle to serve multiple clients during same time frame· Demonstrates a high level of responsiveness to the customer and internal Zones resources to enlist trust and build credibilityEducation· BA/BS in Engineering, Computer Science, Management Information Systems, or related field or equivalent experience.
pZones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate with ...مزید پڑھیں