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职位介绍

Responsibilities

  • Being the first point of troubleshooting customers when they reach out for assistance.
  • Resolving customer queries, questions, and complaints via live chat, email or phone
  • Helping new customers get up to speed quickly, triaging issues, and answering questions from potential customers.
  • Maintaining our internal knowledge base.
  • Communicating to customers primarily via phone and live chat.
  • Representing the voice of the customer to our In-House teams.
  • Helping our team identify where we can better meet the needs of our customers.
  • Collaborating with your teammates to troubleshoot complex problems

Skills

  • Must have experience in giving chat support to clients
  • Experienced in MS Excel and Google Sheets is a plus
  • Must be flexible enough to work in different shift timings
  • 2-5 years of relevant experience

Shifts: Night and morning shifts

工作详细内容

全部职位:
2 发布
工作时间:
轮班制
工作类型:
工作地址:
性别:
没有偏好
最低学历:
中级/A级
职位等级:
入门级
经验:
1年 - 4年
在之前申请:
Aug 10, 2021
发布日期:
Jul 09, 2021
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Easy2Employ

· 1-10 员工 - 拉合尔

Easy2Employ is a recruitment application that only automates your recruitment life cycle the way you want it but also improves the efficiency of recruitment team.

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