Quality Assurance Executive

Global Bridge Communications 已验证

拉合尔 巴基斯坦

发布 Jan 07, 2021 226 查看

PKR. 30,000 - 40,000/Month

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职位介绍

We are looking forward to hire Quality Assurance  Executives who should have atleast 1 year relevant Experience.

Should have outstanding English Communication Skills (Writing and Spoken).

Job timings from 8 PM till 6 AM, with Saturday's and Sunday's Off

Job Responsibilities;

  • Develop reports on a daily basis for monitoring the performance of the individuals
  • Drafting and implementation of Standard operating procedures
  • Draft quality assurance policies and procedures
  • Interpret and implement quality assurance standards and procedures
  • prepare reports to communicate outcomes of quality activities
  • Monitor risk management activities
  • Responsible for quality management system
  • Performs call monitoring and provides trend data to the management team.
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned
  • Provide reports on agents dialing times and key performance indicators.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Resolve call scoring disputes, questions and inquiries. Escalate situations as necessary.
  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.

工作详细内容

全部职位:
10 发布
工作时间:
晚班
工作类型:
工作地址:
性别:
男性
年龄:
22 - 35 年
最低学历:
中级/A级
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
1年
在之前申请:
Feb 08, 2021
发布日期:
Jan 07, 2021
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Global Bridge Communications

· 201-300 员工 - 拉合尔

pGlobal Bridge Communications (GBC) is a Lahore Pakistan based multi services providing company established in 2005 with an aim to offer a wide range of services around the globe. Our area of expertise include Call Center Services , BPO services , Web solutions , Develop business softwares , SMS mar ...阅读更多

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