Global Expedition is on a mission to simplify the complex process of multinational business operations.
Our innovative technology-driven solutions make it extremely easy for our stakeholders to find the optimum solutions in a multifaceted global market.
What we require
We expect Outstanding standards and attention to detail, looking for a highly motivated individual who can learn quickly and is not afraid to adapt to new challenges.
You will learn a lot about how the Global business and consumer markets operate, enabling you to deal with customers from around the world and to provide them with a world-class level of service.
You will be required to correspond with potential customers by answering service-based inquiries; suggesting information about other products and services.
Process clients, prepare correspondences and fulfill customer needs to ensure customer satisfaction, you will often be needed to answer repetitive customer questions which you must learn how to deal with and answer with speed and fluidity.
You must have knowledge of commonly-used concepts, practices and procedures of customer services.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision and pressure to respond to inquiries within a certain time frame.
Primary job functions require exercising exquisite judgment and affective bilateral communication within the organization
The target is to ensure excellent service standards and maintain high customer satisfaction.
Open and maintain customer accounts by recording account information
Provide support services to clients and international team members
Prepare daily log of all inquiries handled and submit a weekly report to update management on progress
Answer and manage all incoming calls
Open and reply to all emails and messages from customers with satisfactory responses
Pass potential leads on to management
Identify and assess customers’ needs to achieve efficient results
Build sustainable relationships of trust through open and interactive communication with our Stakeholders
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Work with the customer service manager to ensure proper customer service is being delivered
Compile reports on overall customer success
Follow protocols and procedures and always maintain a great continued relationship with all customers
Excellent English language both written and oral
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Note: You must take this online test to complete your job application. Click the button to take the test now or visit your dashboard to take it later. You can also find a link to this test in your registered email address.
Beware! Reported Companies
Rozee.pk is not in business with below-mentioned companies due to multiple fraudulent recruiting
complaints/activities which begun with fictitious interview inquiries sent by instant message (IM), email, or
text. If the employer asks you to pay money for any purpose including processing to shortlisting, please
immediately report at [email protected].
Advance Superior Group USA
Royal Indus Group
Pak Adam Group
Day & Night Recruitment Agency
Umair Property Marketing
Saigol Group of Companies
Pak United Arab Group
Supreme Group of Companies
HA Group of Companies
Etihad Group of Companies
KP Group of Companies
Vital Group of Companies
Delta Group of Companies
Ultimate HR Solution
World International LLC
AJL Group of Companies
Lexer Group of Companies
Fragrance Land Pvt Ltd
Khawaja Group of Industries
EBS (Earn Be Smart) Pvt Ltd
Jamal Group of Industries
Jamal Mirza Group of Company
Easy Search Pvt Ltd
Shah International Technical Training Institute & Consultants Pvt Ltd