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职位介绍

Who we are!

  • Global Expedition is on a mission to simplify the complex process of multinational business operations.
  • Our innovative technology-driven solutions make it extremely easy for our stakeholders to find the optimum solutions in a multifaceted global market.

What we require

  • We expect Outstanding standards and attention to detail, looking for a highly motivated individual who can learn quickly and is not afraid to adapt to new challenges.
  • You will learn a lot about how the Global business and consumer markets operate, enabling you to deal with customers from around the world and to provide them with a world-class level of service.
  • You will be required to correspond with potential customers by answering service-based inquiries; suggesting information about other products and services.
  • Process clients, prepare correspondences and fulfill customer needs to ensure customer satisfaction, you will often be needed to answer repetitive customer questions which you must learn how to deal with and answer with speed and fluidity.
  • You must have knowledge of commonly-used concepts, practices and procedures of customer services.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision and pressure to respond to inquiries within a certain time frame.
  • Primary job functions require exercising exquisite judgment and affective bilateral communication within the organization
  • The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions

  • Open and maintain customer accounts by recording account information
  • Provide support services to clients and international team members
  • Prepare daily log of all inquiries handled and submit a weekly report to update management on progress
  • Answer and manage all incoming calls
  • Open and reply to all emails and messages from customers with satisfactory responses
  • Pass potential leads on to management
  • Identify and assess customers’ needs to achieve efficient results
  • Build sustainable relationships of trust through open and interactive communication with our Stakeholders
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Work with the customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer success
  • Follow protocols and procedures and always maintain a great continued relationship with all customers

Requirements

  • Excellent English language both written and oral
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Second Shift (Afternoon)
  • Offer: 30,000 - 70,000 PKR

工作详细内容

全部职位:
2 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
3年
在之前申请:
Oct 23, 2021
发布日期:
Sep 23, 2021
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Global Expedition SMC Ltd.

· 11-50 员工 - 拉合尔

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