Required Skills

  • Bachelor’s degree is required.
  • 2 years of call center supporting American companies is required.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Proficient with Microsoft Office
  • Strong sense of responsibility and ability to complete tasks with minimal supervision.
  • Excellent English written and oral communication skills are required
  • Strong Command over Spoken-English with a good Accent.

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services to shortlist and transfer Interested clients to your daily/weekly lead target.
  • Dispatching of US employes to locations and taking their calls.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Generate daily, weekly and monthly reports.
  • Adhering to all company policies and procedures.
  • Keeping the work area clean and organized  
  • Flexible with shift work.

工作详细内容

全部职位:
1 发布
工作时间:
轮班制
工作类型:
工作地址:
性别:
男性
最低学历:
学士
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
2年 (2 Years consecutive experience)
在之前申请:
Oct 29, 2022
发布日期:
Sep 28, 2022

HA Network Solutions

· 1-10 员工 - 拉瓦尔品

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