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IT Infrastructure Specialist

Our client is a leading Mobile Value added Services company incorporated in Pakistan that provides competitive edge to enterprises by blending the power of mobile communication technology with mobile/web applications.

WHAT ARE WE LOOKING FOR

· Build, upgrade, configure, and provision servers from scratch.

· Able to support end-user computer devices (PC / Notebooks & mobile), office devices (printers, AV equipment), and peripherals

· Knowledgeable and experienced in supporting Microsoft windows & office suite

· Experience in working in an ITIL-driven environment and working knowledge of ITIL principles and processes with strong knowledge of incidents, change and configuration management and adherence processes, best practices and policies

· Experience in working in a team-oriented, collaborative environment & large-scale multinational environment (preferred)

· Complete support, configuration, maintenance & up-gradation of in-house networks (Internet & Intranet systems).

· Escalated Troubleshooting and maintenance of Virtual environment and hardware servers.

· Manage the complete cycle of data storage, backups, replication, and data restoration in case of failure or disaster.

· Provide support to department manager in the documentation and relevant reports. Also, update inventories.

· Ensure projects, tasks and operations follow the company and departmental policies and procedures.

· Responding to the queries/complaints within agreed time limits to attend and resolve complaints.

· Maintain and update logs in the ticketing system.

· Prioritizing and managing multiple complaints at the same time.

· Implementation of controls according to CIS.

OTHER DETAILS

• Salary: Upto 80K

• Experience: 2 +Years

• Location: Karachi

About HR Ways: HR Ways is Pakistan’s Premier Technology Recruitment Company Hiring for 150+ IT Giants, Startups and Next Generation Companies. Our clientele ranges from World’s Largest SaaS Companies to the Most acclaimed product companies and most prominent software development companies.