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职位介绍

We are looking for the services of the " CSR  " (WFH)


Relevant candidates are encouraged to apply.


Responsibilities



  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers


Requirements



  • Proven customer support experience or experience as a Client Service Representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritizes, and manages time effectively

  • High school diploma

工作详细内容

全部职位:
25 发布
工作时间:
晚班
工作类型:
性别:
男性
年龄:
18 - 32 年
最低学历:
中级/A级
职位等级:
入门级
电话预约已成功,我们的专家会在短时间内与你联系:
� 经验
在之前申请:
Oct 10, 2021
发布日期:
Sep 09, 2021
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