概要

To be successful and to work for an organization that provides me the opportunity to improve my skills and knowledge to grow along with the organization's objective.


项目

Research Work

工作经历

公司标识
CSO / Customer Services Officer
The Bank of Punjab (BOP)
Nov 2019 - 代表 | Lahore, Pakistan

I am currently working at The Bank of Punjab as a CSO in GID (Government Initiative Division). Where I have to perform major duties like;

Perform day-to-day operations in the customer services unit and ensure that customer services standard as laid down by the SBP/BANK.
Efficient and effective complaints management of GID which includes Kamyab Jawan YES, Punjab Rozgar scheme, and Mera Pakistan Mera Ghar loan scheme complaints.
Attend and resolve customers’ inquiries/complaints about the product or services of GID received from CMU or any other forum and resolve it within stipulated services standard TAT.
Work on CRM for complaints management & Establish liaison with CMU and different banking departments i.e, Agri, RFD & SME for resolution of complaints.
Observe quality assurance at GID of different government loan schemes as per the Bank's Quality assurance Manual.

公司标识
Account Assistant
PAKWINZ International
Aug 2019 - Nov 2019 | Lahore, Pakistan

I have also 3 months' experience working at PAKWINZ International as an account assistance. Where I have to manage accounts of all the suppliers linked with the company. I have to assist the accounts manager to manage the salaries of all employees working in that company.

公司标识
Internship
The Bank of Punjab
Jul 2019 - Aug 2019 | Lahore, Pakistan

I have done 4 weeks internship at The Bank of Punjab in the Trade Processing Centre. I have learned about domestic & foreign trades.I have also learned about LC Opening – Inland / Foreign Bill of lading, FIM (Finance Against Imported Merchandise), FATR - (Finance Against Trust receipt), FDBP – (Foreign Documentary Bills Purchased), IDBP – Inland Bills Discounting, etc.

学历

University of Education
学士, 工商管理学士学位, Graduation‎
Banking & Finance
CGPA 3.3/4
2019
Goverment Shalimar Collage Baghbanpura Lahore
中级/A级, 理学院(工程预科), Higher Secondary‎
Physics, Chemistry, Maths
所占比重 65%
2015
Our Own Boys Higher Secondary school Lahore
大学入学/0级, 科学, Secondary School‎
Physics, Chemistry, Maths
所占比重 78%
2012

技能

中级 Complaint Management
中级 Customer Relationship Management
中级 Customer Services
中级 MS Office
中级 Problem Solving
中级 Time Management

语言

中级 英语
中级 旁遮普语
中级 乌尔都语