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概要
Polished, professional Customer Support Assistant offering
Eight years of experience providing customer support in busy call center environments for public utility and software industry employers.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
工作经历
Customer Service Representative
• Assisted customers promptly and politely via telephone.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Learned, referenced and applied product knowledge information.
• Asked open-ended questions to assess customer needs.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Received multiple positive reviews which acknowledged dedication to excellent customer service
Customer Relation Officer
• Responded to customer requests with friendly, knowledgeable service and support.
• Researched complex problems and resolved issues in a timely manner.
• Scored in top 10% of employees for successful Sales.
• Demonstrated dedication to continuously improving sales abilities and product knowledge.
• Shared best practices for sales and customer service with other team members to help improve the organization efficiency.
• Actively pursued personal learning and development opportunities.
• Created and maintained an organized database to develop promotional sales.
