Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Insurance , Sales, Customer Services and Personal Grooming . Enthusiastic personality with a hands-on, creative style. Ready to apply my diversified experience to a challenging long-term position.
Developed and led group training courses to align with corporate sales and service goals.
Worked alongside team to accomplish work goals according to schedule.
Managed trainings and development for highly effective sales team with skill and efficiency.
Designed and implemented sales training program and documentation.
Assessed training program effectiveness on regular basis and improved upon deficiency areas.
Trained people on sales and practices to reduce process lags and enhance performance, efficiency and profitability.
Scheduled and taught in class and online courses to increase learning opportunities.
*Give quality training about banking new products or any update of the bank to HBL staff
*Mentored new hires, resulting in stronger staff development and increased productivity.
*Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
*Monitored participant workflow and behaviors throughout training process.
*Eliminated process gaps by implementing new methods of standardized training.
*Set up appointments with interested
customers according to schedule
availability.
*Explained product prices and packages as .
well as answered questions and addressed
concerns of customers.
*Delivered scripted sales talks to customers
reached via manual and automatic dialing
systems.
*Generated minimum of 5-10 new leads
each day
*Overcame objections using friendly,
persuasive strategies.
* Made average of 100 outbound calls per
day.
*Established excellent sales ability and
strong interpersonal skills with confident
and persuasive approach.
*Conducted research, gathered information
from multiple sources and presented
results.
Welcoming & guiding new & existing customers step by step in activating new SIMs & sharing necessary information to help them set up & enjoy the services offered.
Equipping the customer with necessary information & troubleshoot any problems in net-work coverage, inland & international tariffs, dialing codes, international roaming, scratch cards & billing etc.
Providing complete list of all PTCL numbers to online PTCL customers.
Responsible for registering phone complaints of customers to their related Exchange.
Giving Feedback to SDO of a customer to fix a phone in a timely manner.
Handling hyper & difficult customers.
Making sure a customer is satisfied in a specific time frame.