概要

I am graduate in Computer Science and having total 8 years of professional experience in Customer Services, Back Office Front Office Data Entry and Sales.
I am looking for a challenging job where I can demonstrate my professional skills.

Key Skills.

  • Customer Service
  • Call Handling
  • CRM
  • Trouble Shooting
  • Customer Success
  • Documents Verification
  • Microsoft Tools ( Office & Outlook )
  • Data entry

Experiences

Zong CMPak HQ Islamabad 2013 -2016

  • Customer Service
  • Email Support
  • Inbound
  • Outbound Sales VAS
  • SMS Broadcasting
  • QA Testing for VAS before official launch.

Etisalat UAE Sharjah 2017 - 2019

  • Back Office
  • Customer Support
  • Email correspondence
  • Data Correction
  • Data Verification
  • Training to newly hired staff

RTA Salik Dubai UAE 2019 -2022

  • Inbound Calls
  • Chat Support
  • Data Verification for Salik
  • Tags Activation
  • Data Entry
  • Customer Satisfaction Surveys
    • E Traffic Management.

工作经历

公司标识
Customer Service Executive
RTA Salik
Sep 2018 - Feb 2022 | Dubai, United Arab Emirates


Inbound CallsChat SupportData Verification for SalikTags ActivationData EntryCustomer Satisfaction SurveysE Traffic Management.

公司标识
Customer Services Officer
Etisalat
Jan 2017 - Jul 2018 | Sharjah, United Arab Emirates


Etisalat UAE SharjahBack OfficeCustomer SupportEmail correspondenceData CorrectionData VerificationTraining to newly hired staff

公司标识
Customer Services
ZONGCMPAK
Jan 2013 - Nov 2016 | Islamabad, Pakistan

Zong CMPak HQ IslamabadCustomer ServiceEmail SupportInbound Outbound Sales VASSMS BroadcastingQA Testing for VAS before official launch..

学历

Gomal University
学士, 商学士/理学士, Bachelors in Computer Science‎
Business Communication, Data Communication and Networks, Database System
所占比重 63%
2013
Gomal University
中级/A级, 理学院(工程预科), FSC‎
PHYSICS CHEMISTRY MATHS
所占比重 70%
2009

技能

中级 Back Office Support
熟练 Commitment to Customer Service
熟练 CRM
熟练 Customer Services
中级 Data Entry
熟练 MS Office

语言

初学者 阿拉伯语
中级 印度语
熟练 英语
熟练 乌尔都语
中级 旁遮普语