Surge of 25% order fulfillment through Ginkgo Retail & Shopify.
● Oversaw liaison between Omni locations(stores) and logistic partners for timely dispatches and reverse pickups.
● Standardized Processes and KPIs for Omni locations(stores) and warehouse.
● E-Com complaint management and customer support
● Regularly monitoring inventory levels to ensure products availability.
● Inventory Tracking in Microsoft Dynamix 360 to observe the movement of inventory, including receiving, storage and fulfillment.
● Improved 20% return processing and management of inventory that is returned to the Omni channel and warehouse.
● Built Performance metrics of E-Com staff, Omni locations and couriers.
● Direct the analysis and interpretation of large datasets related to demand in orders, delivery ratio, return ratio and sales reports.

Answering Calls, Chats and Emails to customers.Provide scrum solutions, bill adjustments and escalate issues to cross functional teams.Conduct TNA (Training Need Analysis) of team and conduct trainings accordingly.
Develop and coach team members to improve performance and customer services.
Conduct weekly meetings with the team and point out and rectify the weak areas.
Monitor and manage team daily and monthly KPIs.
Timely preparation and submission of the daily, weekly and monthly reports.

Worked as Commercial Marketing Manager in Pasari Org. an agency for importing Leather machines and spare parts.
Corrdination with Local clients and international Suppliers
Arranging shipment from international suppliers for local clients
Arranging documents for clearence of goods and payment process through banking channels
Sales report generation and submission.