Managed Services Professional with more than 1 year of IT industry experience in Customer Success, Software Sales and Functional Testing. 10 years of experience in the Telecom sector with more than 8 years on Ericsson RBS and Transmission, NERA, Marconi and DXX Core Transmission and Rectifier and Battery systems in O&M, Troubleshooting, Integration and Commissioning. Skills include team management, field operations management and vendor management. Also experienced in assets management, performance reports analysis and project coordination.
- Customer Success Management, Customer Acquisition and Product Functional Testing of an AWS Cloud based Enterprise Tech Solution for Small & Micro Businesses. A SaaS application which digitizes Business Processes of SMEs like Sales, Purchases, Order Booking, Recoveries, Expenses, Vouchers, Reports, Ledgers. On top of this, the Cloud Application is synchronized with an Android Application for Field Staff Activities, location tracking, Scheduling and Work assignments.
- Responsibilities include Customer Onboarding, Customer Support & Trainings, Customer Relationship & Retention Management and Recurring Revenue Collection.
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-Field Force LLC has developed and commercially sold a SaaS application which digitizes field maintenance processes for telecom operators. The cloud-based software bridges gaps inherent in traditional field maintenance, by bringing together data from different sources on a single consolidated platform. As a result, telecom operators can assign quantitative scores to sites/teams and conduct a detailed evaluation of their network, workforce as well as sub-contractors and suppliers. An analytics platform runs atop the database to identify trends, empowering operators to improve network availability.
-I worked with the Telecom field team on running successful trails with upcoming customers by visiting BTS sites along with customer teams to input the PM data on our application. I also helped develop the analytics and assets data of the application which was presented to the customers by Field Force Management to show the effectiveness of our application. I was also involved in modifications and enhancements of the application modules according to the requirements of Telecom operators and service providers.
-Coordinate with Managed Services vendors to ensure that all faults related to the network are monitored rigorously, handled immediately and rectified in the shortest possible time.
-Quality analysis at various BSS/Transmission interfaces in liaison with different engineering sections & NOC to ensure minimum downtime.
-Keeping an eye on MS activities, their effectiveness and application in context with the SLAs and Random/periodic BTS site and MW link audits.
-Database management for various network nodes related to BSS/Transmission and Maintain the equipment spares inventory related to BTS /Transmission equipment. Also ensure that a stock of critical spares is maintained at strategic locations.
-Keep abreast of the O&M procedures covering BSS/Transmission platforms and suggest ways for their improvement, develop internal processes with support of other depts.
-Ensuring Network availability as per agreed KPIs by Monitoring, analyzing & resolving all the Network KPI degradation issues raised by other depts and to ensure their resolution within SLA/WLA.
-In house training activities to ensure all teams understand the work priorities and objectives.
-Performance reports analysis on different issues inquired by the Management
-Drive vendors & sub cons to ensure completion of all outsourced activities.
-RBS and Transmission Asset Optimization to ensure the timely OPEX/CAPEX saving without affecting the network quality/performance.
-Troubleshoot all Ericsson RBS, Minilink, Marconi, NERA and DXX and Rectifier/Battery systems related problems. Routine preventive maintenance of RBS and Transmission network and perform software upgrades.
-Carry out acceptance and testing of related nodes. Co-ordinate with concerned groups to address site issues related to tower and civil works. Liaison with PTCL for network connectivity issues.
-The PTCL WLL CDMA Project A Turnkey Project which involved complete Installation and Operation of 127 BTS Sites in Faisalabad Region and 1900MHz & 450 MHz BSC in Faisalabad City. Tasks included Team Lead for the complete Roll Out of the Project as well as Coordination with the Project Manager and Project planning team in Islamabad and Execution Manager in Lahore.
-The Telecard FWT WLL CDMA Project Project included deployment of 1900MHz & 450MHz BTS/BSC/MSC sites in all regions of Punjab for commercial payphones and domestic users. Tasks included (i) Execution of Surveys, Environment Checks, Layout Plans, Engineering Documentation and Quality Checks, (ii) Installation Supervision of BTS, BSC and MSC Sites & (iii) Testing and Commissioning of all BTS sites.