I've started my career as CSR In Mobilink gsm in 2005. where i've learned all the good stuff that a CSR must have in his desire skills to convince the customer towards the company's product/services. As i have attended an organized and official one day training with Peshawar's CS Coordinators where they taught us all the good features of CSR's.
Provide clerical and administrative support to Human Resources executives
Compile and update employee records (hard and soft copies)
Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
Coordinate HR projects (meetings, training, surveys etc) and take minutes
Deal with employee requests regarding human resources issues, rules, and regulations
Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
Communicate with public services when necessary
Properly handle complaints and grievance procedures
Conduct initial orientation to newly hired employees