概要

Multi-tasking Manager well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with the ability to coach and train employees so they can reach their maximum potential.

工作经历

公司标识
Manager Operation And Customer Services
Brave Gym (Pvt) Ltd
Mar 2020 - Dec 2020 | Lahore, Pakistan

1.Develop and implement operational policies and procedures to increase efficiency.
2.Develop facility management protocols to ensure smooth operations on daily basis.
3.Manage and train the facility team to ensure a smooth customer experience.
4.Manage procurement of equipment and all items relevant to facility operations.
5.Implement protocols to ensure a smooth customer experience.
6.Built long-term customer relationships and advised customers on purchases and promotions.
7.Communicated clear expectations and goals to each team member.

公司标识
Deputy Manager Customer Service and Operations
Shapes (Pvt) Ltd
May 2016 - Feb 2020 | Lahore, Pakistan

1.Responded to all customer inquiries thoroughly and professionally.
2.Built long-term customer relationships and advised customers on purchases and promotions.
3.Communicated clear expectations and goals to each team member.
4.Maintained cleanliness and presentation of stock room and production floor.
5.Set up and explained new membership contracts.
6.Determined customer needs by asking relevant questions and listening actively to the responses.
7.Assisted in creating pre-season marketing plans to support department and divisional strategies.
8.Documented all customer inquiries and comments thoroughly and quickly.

公司标识
Administration Assistant
Qatar Construction Company
Dec 2015 - Apr 2016 | Abu Dhabi, United Arab Emirates

1.Opened and properly distributed incoming mail.
2.Helped distribute employee notices and mail around the office.
3.Coached new employees on administrative procedures, company policies and performance standards.
4.Made travel arrangements for management and executive staff.
5.Completed data entry, tracked resumes and maintained the applicant tracking system.
6.Assisted senior administrative professionals with daily work tasks.
7.Scanned physical files into digital records.
8.Created and implemented standard operating procedures for records handling.

公司标识
Media Intern
Interflow Communications
Aug 2015 - Nov 2015 | Lahore, Pakistan

1.Analyzed media engagement and produced tracking reports.
2.Put together and distributed press kits and other materials.
3.Evaluated and followed up on news leads and news tips to develop story ideas.
4.Supervised the post-production process, including editing, dubbing and color correction.
5.Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
6.Researched and customized service proposals for clients.

公司标识
Supervisor
Bulls eye communications
Jun 2014 - Jul 2015 | Lahore, Pakistan

1.Oversaw the loading and unloading of packages in the warehouse.
2.Marked clearance items down and moved the merchandise to its proper area of the store.
3.Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
4.Provided instruction, coaching and motivation to all employees during the shift.
5.Developed and enforced safety standards and procedures for food quality and sanitation purposes.
6.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
7.Routinely answered customer questions regarding merchandise and pricing.

学历

University of the Punjab
学士, 贸易学士, B_Com‎
Accounting & Finance, Business Administration
等级 B+
2013
Government M A O College Lahore
中级/A级, 贸易学学生, I_Com‎
Accounting & Finance
等级 B+
2010
Government Central Model Higher Secondary School Rattigan Road Lahore
大学入学/0级, 科学, Matric‎
Biological Sciences
等级 B+
2008

技能

熟练 Official Assignments

语言

中级 英语