概要

Working in BPO industry from last 2 years as customer support and customer retention executive. Persuing career in MBA (Management). Looking for opportunities in field to polish my managerial level skills.

项目

Straight My Teeh

工作经历

公司标识
Customer Support
Digitech Outsourcing Solution PVT LTD
Oct 2022 - 代表 | Lahore, Pakistan

Provide support to different projects, technical support, lead generation, after sales services and retenion. 

公司标识
Customer Retention Specialist
Digital Billing Services Pvt Ltd
Jan 2022 - Aug 2022 | Lahore, Pakistan

Provide email support with email marketing via MailChimp along with customer retention.

公司标识
Customer email and chat support
Mindbridge Pvt. Ltd.
Jun 2021 - Jan 2022 | Lahore, Pakistan

Live chat support in Foodpanda APAC region campaign.

公司标识
Internship
Pakistan Railways Carriage Factory
Jan 2020 - Jun 2020 | Lahore, Pakistan

 Maintenance of the rolling stock and other mechanical equipment of the Railway
 Blacksmiths shape and join metals to make items such as wrought-iron gates, railings, furniture, tools
Shape iron bars into heavy duty springs
Performing cutting trimming forging hammering and other mechanical process

学历

Institute of Management Sciences
硕士, 工商管理硕士学位, MBA‎
Marketing and Managment
等级 A
2024
University of Engineering & Technology
学士, , BSc mechanical engineering technology‎
Analytical Chemistry, Applied Mathematics, Mathematical Physics
CGPA 3.2/4
2020

技能

中级 Fluent In English
中级 American Accent
中级 Aseptic Technique Knowledge
初学者 Business Development
中级 Client Dealing
中级 Client Relationship Management
熟练 Computer Proficient
中级 Cooordination Skills
熟练 Customer Satisfaction Management
熟练 Customer Serivce
中级 Customer Service Skills
熟练 Customer Services
熟练 Customer Success Management
熟练 Customer Support
熟练 Decision Making
熟练 Ecellent Communication Skills
中级 English Fluency
中级 Fluent in English
中级 Fluent In In English
中级 Google Docs Knowledge
中级 Human Resource Planning
初学者 Inbound Sales
中级 International Recruitment
熟练 Management Skills
中级 Microsoft Excel
中级 MS Excel
中级 Negotiation Skills
初学者 Operations Skills
中级 Pressure Handling
中级 Problem Solving Skill
熟练 Problem Solving Skills
中级 Public Relations
中级 Quality Control Cutting
熟练 Quality Control Printing
熟练 Quick Learner
熟练 Reporting Abilities
中级 Retentions
熟练 Risk Management
熟练 Tbricklaying
熟练 Team Playe
中级 Technical Support Skills
中级 Technology Stacks
熟练 Ticket Checking
熟练 Time Management
中级 Typing Speed
熟练 عمليات خدمة العملاء

语言

熟练 英语
熟练 乌尔都语