概要

Career Summary:

Professional having Seven years’ experience at PTCL in NTR-I region. Currently working as IT Incharge and CBCARE in Military Lands & Cantonment Deptt. having a Masters Degree in Computer Science and MCSE and CCNA Certified.Worked on PTCL services (Fixed landline, Data, Multimedia & VAS), also have extensive knowledge in IT Solutions including Operating Systems, Windows Servers, Computer Networks, Hardware, Peripherals devices, Help-Desk Customer Services L1 & L2 Level Technical Support. 

Career Objectives:

Looking for an opportunity to continue and further enhance my career with an organization that will utilize my Management, Supervision and Administrative skills to benefit mutual growth and success.

Core Competencies:

Broadband, IPTV, PSTN, DSLAM, MSAG, ISAM, NGN, OSS, NMS, Copper / Fiber Optics Networks. CRM, Maximo, BnCC Applications. IT Network components – Cisco Routers, Switches Protocols – TCP/IP, RIP, EIGRP, OSPF, NAT, VLAN, VTP, STP, VLSM, DNS, DHCP, LAN/WLAN & Wireless Technologies. Microsoft Windows OS – (XP, 7, 8, 10). MS Windows Server – (2008, 2012) Active Directory, OU’s, PDC, ADC, GPO, DNS, DHCP, FTP, VPN & Print Server. Microsoft Office 365 – Office, Excel, PowerPoint & Outlook. MS SQL Server (2005, 2008), Visual Studio (2010, 2013) – VB.Net. Virtualization – VMware Workstation, Oracle Virtualbox. Linux OS (Mint, Ubuntu). ERP, Software Installation, Configurations, Maintenance Updating & Troubleshooting L1, L2, L3 Level Support. Software & Web Development, Designing.

项目

INVENTORY MANAGEMENT SYSTEM

工作经历

公司标识
Incharge IT & CBCARE
Military Lands & Cantonments Department (ML&C), Ministry of Defence
Jan 2018 - 代表 | Mardan, Pakistan

1. Incharge IT Branch: Implementation of ML&C Software and its Modules (Accounts & Budget, HR, CBCARE, Revenue, Land, Complaint Management System, Issue Management System, Diary & Dispatch, Litigation, Office & Users Administration and Guidance) and monitoring of the entire branch.
2. Admin to CBM official website, PMDU application & CBM official Facebook Page.
3. Incharge CBCARE: Registration of Birth, Death, Marriage & Divorce Certificates in NADRA CRMS software, public application and complaints etc.
4. Ensures Computer Systems & Peripherals functionality and Computer record.
5. Any other task assigned by CEO and HQ ML&C.

公司标识
CRM (Siebel) Operator / MMBB Supervisor
Pakistan Telecommunication Company Limited (PTCL)
Jul 2011 - Jan 2018 | Peshawar, Pakistan

 Supervision and coordination of order to Activation and Deactivation process in IT applications (Seibel CRM, Maximo and NE physical element) of telecom services including Voice, Fixed Broadband & Multimedia and VAS for Residential & Business customers.
 Management & Rectification of Broadband, IPTV & PSTN complaints on CRM.
 Coordination b/w teams including CRM support, AAA, TAC, NOC, Radius and Transmission support teams and generating of Trouble Ticket (TT) for smooth supply of MM&BB services.
 The configuration of VDSL2 & ADSL HSI and IPTV VLANs and troubleshoot integration of Soft-Switch in ZTE (MSAG), Alcatel (ISAM) & Huawei (MSAN) through CLI mode & technical support using PTCL online MM&BB Support portals.
 Summarizing reports on a daily/monthly basis using Microstrategy & quality service assurance.
 Installation, Configuration & Troubleshooting of OS, software apps i.e. MS Office, Antivirus, Internet /E-mail applications, Backups and network support at Khyber Exchange.
 Installation, testing & configuration of different vendors (Huawei, ZTE, Fiber Home, Kasda, Tenda, TP-Link, D-Link) Modems & Set Top Box.
 Technical support to the Field staff, attending meetings & Charge of Look After to AM.

公司标识
Internship in PTCL IT Service Desk
Pakistan Telecommunication Company Limited (PTCL)
Jun 2010 - Jul 2011 | Peshawar, Pakistan

:- Provide L1 & L2 IT Technical Support to the End users of PTCL Offices in Peshawar.
:- Installation, Configuration & Troubleshooting of OS (Windows XP & 7) , software app. i.e. MS Office, MS Outlook, Antivirus, Cisco VPN, SAP & Internet /E-mail Applications.
:- Hardware support (Printer, Scanner, Rams, & Hard Drives etc.).
:- Intranet & Network Installation, Troubleshooting & Support.

学历

Qurtaba University of Science and Information Technology
硕士, 科学硕士学位, MCS‎
Computer Networks and Communication, Computer Science, Computer Software
CGPA 3.4/4
2016
University of Peshawar
学士, 理工学士, B.Sc‎
Computer Science, Electronics
CGPA B/0
2013
National Vocational & Technical Training Commission
短课程, Mobile Repairing and Communication System (3 Months)‎
Communication and Networking, Computer Networks and Communication, Computer Software
Completed
2011
Board of Technical Education Khyber Pakhtunkhwa Peshawar
大专, Diploma Of Associate Engineer Telecommunication Technology‎
Communication and Networking, Computer Software, Advanced Corporate Finance
Completed
2010
Khyber Pakhtunkhwa Trade Testing Board Peshawar
证书, Computer Vocational Training (6 Months)‎
Communication and Networking, Computer Networks and Communication, Computer Software
Completed
2009
BISE Peshawar
大学入学/0级, 科学, Matric in Science‎
Communication and Networking, Computer Networks and Communication, Computer Software
所占比重 52%
2006

技能

中级 Commercial Software
熟练 Computer Hardware
熟练 Conservation Awareness
熟练 CRM
中级 Crystal Reports
中级 ERP
熟练 eSupport
熟练 High Networth Individuals
熟练 Highly Computer Proficient
熟练 Internet Services
中级 ITIL
中级 Knowledge of Software=
熟练 Managing Large Teams =
中级 MS SSIS
熟练 Official Assignments
中级 Palo Alto
熟练 Strengthening Client Relationships
中级 VB.Net
熟练 VMware Fusion
熟练 Windows
熟练 رعاية العميل

语言

熟练 普什图语
熟练 英语
熟练 乌尔都语

Aurang 联系人

Ather Waseem Ahmed
Socially Great