1. Managing deployment team.
2. Gather information from our clients.
3. Fulfil all their Live Chat issues by addressing them through demo and Software deployment in which we put all the information activities that make a software system available for use, for both client & operators. These activities can occur at the producer side or consumer side as well according to the requirements of the client.
4. Managing office equipment’s
5. Maintaining a clean and enjoyable working environment
6. Handling external or internal communication or management systems
7. Managing clerical or other administrative staff

• Greet all customers in a friendly and welcoming manner.
• Fulfill customer requests with ice cream purchases.
• Record customer orders into the POS System.
• Identify customer issues/complaints and take necessary steps to correct them.
• Perform returns and special transactions through the POS System.
• Keep the \"ice cream caboose\" stocked with all necessary items.
• Clean and organize the \"ice cream caboose\" when necessary.
• Maintain and clean the dipping cabinets and keep frost levels down and eliminate cross-contamination.
• Assist assigned employees with cleaning the customer patio area, when necessary.
• Notify management of all customer and POS System issues.
• Perform other related duties as requested.
• Complete the season to specifications outlined in your employment contract

Primary Responsibilities including managing a team of customer support via e-mails and
chat, help the business development team with sales support and also worked as a feedback
officer.


• Manager operations (Rapid Response)

• Customer support via email and chat.
• CRM operations and reporting.
• Shift supervision
• Quality Control of chats