Over a 7-year career in tech and 15 years plus experience working in multiple fields in different domains from traditional business model to Saas, Digital Media, eCommerce, Fintech Services Area, Customer Support, HRMS to Project Delivery and Product upscale.
I have worked on many CRM platforms and ERP systems related to Healthcare, Education, Sports, drop shippers, Fulfilment centers, Geo Mapping and food related areas where I have found my biggest passion. The motto that has driven my work all these years in tech hasn't changed: Paying close attention to user feedback, spot user behavior patterns, and iterating from there. Expertise in Coordinating diverse teams and resources to compete objectives. Organized and detail oriented with proactive and hard-working nature.
Self-motivated IT Focused Project Manager with advanced education in both business administration and computer science. Resourceful Technical Project manager skilled in streamlining operations and maintaining schedule to ensure maximum customer satisfaction and business revenue. Expertise in coordinating diverse teams and resources to compete objectives. Organized and detail oriented with proactive and hard-working nature.
Key Roles:
Work collaboratively with product team members such as: product managers, engineering, design, as well as with core data team members such as DA and data engineers Performs market research and collects customer feedback Evaluates products and forecasts performance Provides recommendations on product launch strategies Generates reports and presentations on results findings Monitors product performance. Analyzes market data, trends, and behaviors. Delegating tasks on the project to employees best positioned to complete them.
Achievements:
Lead the 8 Members Scrum team to achieve customer satisfaction by delivering optimal solution and resolve conflicts that occur to achieve higher levels of scrum maturity and self-organization. Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines. Operate in an iterative mindset, focused on delivering improvements and value at high velocity. Communicating with executives or the board to keep the project aligned with their goals. Performing quality control on the project throughout development to maintain the standards expected. Adjusting schedules and targets on the project as needs or financing for the project change. Analyzing, planning, and developing scheduled projects. Establishing and implementing training processes for all technical personnel. Determining and defining clear deliverables, roles and responsibilities for all staff members. Holding regular technical team meetings to help address any questions or challenges regarding upcoming projects.
Key Roles:
Combined vision, ingenuity, and strong technical understanding with extensive project management and leadership skills to support organizational effectiveness, reach, and overall expansion. Served as the Product Manager for the B2C Platforms like Huboo and enable new clients onboard by training and giving them insights and sharing platform.Creating a culture of high expectations by offering the utmost level of professionalism and leading by example. Strive to deliver an exceptional and consistent end-user experience that differentiates the brand in the marketplace. Helming efforts develop a robust domain to streamline the behavioral analysis process using data and AI. Demonstrate extensive experience in product lifecycle ownership, from conceptualization to on-time delivery. Exhibit an "agile" mindset and way of leadership in conducting interviews to facilitate the selection in the product team.
Achievements: Served as the Product Owner to supervise 11 team members in developing an ERP System (Php Laravel Vue.js) for drop shippers called Huboo -A UK based fulfilment Centers. Consistently delivered optimal results on time by working on Geo mapping of the location to enable AI to read and get the Products. Also enabled Architectural Feature of the sizes and visualize it by making more space usable for products. Collaborated with 8 team members to develop an IOT game application for the Healthcare industry (Maya 3D, Unity 3D) multi players server side enabled by sharing their exercise details and competing with each other (coworkers, Friends and Social Circle). Led over five design sprints and discovery workshops with the architect and designer to ideate client's needs and strategize the solution in multiple domains, including Gaming, Fintech, investment, bond trading marketplace, and the wedding services marketplace. Streamlined presales activities with international clients in domains such as Online Therapy platform (Qatar), Integrated Healthcare Platform (USA), Clothing Rental marketplace (UK), Electric Vehicle Charging Platform (UK). Support overall communication efforts, implementing transparency in operations, and fostering confidence at all levels to enhance mutual business focus and achieve shared goals. Respected for high integrity and sincerity as a results-oriented leader known for envisioning, creating, and implementing successful outcomes in complex situations.
Key Roles:
Served as a detail-driven analyst distinguished for proven judgment in prioritizing duties and minimizing or diffusing stressful situations through effective conflict resolution techniques. Delivered the highest standard of client services as an end-user representative within project teams to ascertain customer requirements. Worked closely with the software development and testing teams. Developed and executed strategic plans, operational goals, and performance metrics that drive brand loyalty. Prioritized the client by pitching products and solutions that addressed ease of doing business. Analyzed processes to identify barriers to success and developed unique solutions to increase sales and revenue.
Achievements: Utilized cross-functional coordination skills to drive successful collaborations and enhance brand value – routinely coordinated with the frontend/backend teams for on-time delivery and the QA team for deployment. Fostered clear communication lines within the team, with clients, and other stakeholders to facilitate processes. Demonstrated an extensive history of focusing on quality and customer service to accelerate business growth. Consistently demonstrated the ability to handle operational and strategic levels of multiple responsibilities in crisis and pressure while operating under rigorous deadlines.
Key Roles: Manage all duties of evaluating and maintaining of marketing strategy, handling social media, public relation efforts, Media Relations, content marketing, directing, planning and coordinating marketing efforts and developing each marketing campaign from start to finish. Manage and Organize the National Good Governance & Leadership Courses with International and National Leaders around the world as recommended by IOC and POA. Worked and implement the International Olympic Committee (IOC) Agenda 2025 regarding Good Governance of the Olympic and Sports Movement within the country. Manage International and National Events of POA. Deals with all Scholarships cases (local & foreign) for athletes, coaches and officials etc under IOC Olympic Solidarity Program. To deal with discipline of POA employees and disciplinary actions.
Achievements: Organized National Games 2 times with over 5000 plus players and 2000 official coaches and other administrative personals. Coordinate with Chief Minster house and PM house for VIP Delegates and Meeting between Stakeholders from different countries. Facilitate the Media and press briefings. Digitize the oldest Sports Museum and Sports Library for POA and Affiliated staff . Worked with HEC to improve the Sports in all universities across the Pakistan. Organize many International and National events with the collaboration of concerned federations. Worked with Security Agencies during event. Received Numerus Awards as Best team mate, Best organizers and other related awards.
Key Roles: Mange all tender system from PC-1 to installation of equipment and then check all balance b/w sales and technical teams i-e (repairing and maintenance). Generate Sales from endoscopy, laparoscopy,ENT, Urology Operation Theatre Products and help doctors to setup their labs by providing continues after sale services and supply reusable/ disposable products i-e Biopsy Forceps etc…
Achievements: Build over 120 plus operation theatres across the country generating over 10M revenue per month. Deliver the Holy Family Hospital New Surgical Unit 4 OT room with state-of-the-art technology having capacity to handle more than 30 patients at a time. Deliver the OT rooms to Bahawalpur Victoria Hospital, LGH and Doctors Hospital with over 100M rupees project. Conduct and organize many international conferences and live seminars in collaboration with many doctors’ societies around the Pakistan. Build and Deliver Services Hospital Burn Unit and Pet ward with latest equipment. Worked as a liaison between Government of Pakistan and Pakistan army and provide the equipment to all CMH hospitals around Pakistan. Worked with UN Team in Earth quick areas for the social cause and build community hospitals around KPK districts.
Key Roles: Worked on many outbound and inbound campaigns like Bell Canada, EON Gas project in Canada, Duct cleaning and services products in US &UK, Faiz Quran Online, Telenor Project and many other projects around the world.
Achievements: Close the deals in outbound calling and accomplish the target. Became senior respondent in Faiz e Quran project and generate over 50 sales within month. On inbound calls resolved an average of 50 inquiries per day.
Key Roles: Mange all account related activities from stock to inventory and Supply chain matters and also check the balance between sales and recovery. Manage all warehouses with more than 300 Company products.
Achievements: Singlehandedly managed petty cash disbursement and bookkeeping for sale department and close the ledger. Manage Balance sheets against each salesman and also their commission record, expenditures and others etc…
Audited an entire paper bookkeeping system and converted the paper accounting system into electronic (Microsoft Office 2003), resulting in increased efficiency at 88%. Recovered 40% of all outstanding debts, following dedicated follow-up procedures.