Online working on customer Accounts Regarding Customer paying History, Equipment’s, Rate Codes, Pay per view audits updates and deletions
• Work with Manager to develop strategies and techniques to improve customer services & enhance the service department’s effectiveness
• Respond to customer queries & complains on timely basis
• Online Working on Customer billing
• Coordinate with technical staff for resolving customer requirements
• Maintain history records and related problem documentations for future references
• Maintain the internal and external customer databases
• Analyze customer issues so as to develop tools and processes to increase customer satisfaction
• Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.

• Maintained all the Customer Data over 4.5 Million Customer all over the America
• Work Regarding Local Cable Channels, Optimum Online and Optimum Voice.
• Analyze data and information to find ways to improve operations.
• Create detailed reports of findings
• Organize and store data for future research projects
• Identify and understand problems through forecasting, gap analysis, quantitative reporting, research, and statistical analysis
• Meet with clients and vendors to discuss procedures

• Respond customer calls with efficiency and effectiveness
• Coordinate with technical staff for resolving customer requirements
• Understanding the customer problem
• Attending supervisor escalation calls
• Maintain daily reports regarding customer complaints

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