Victor Long - Sr. QA Executive ( Spectrum & DTV Inbound Sales US Telecom Campaigns) - Graviti 360

Victor Long

Sr. QA Executive ( Spectrum & DTV Inbound Sales US Telecom Campaigns)

Graviti 360 - Karachi, Pakistan

概要

 More than 10, years’ successful experience in customer service and support with recognized strengths in complaint handling, immediate problem-solving and correspondence, IT staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
 Possess competitive computer skills.
 Excellent working knowledge using both compatible systems; Lotus 1-2-3, Microsoft Excel, Microsoft Power point, Microsoft Word, CTS, CRM, eCRM, eBBS, Vision Plus, Cards 400, Card Pro and Internet Banking.
 Ability to train, motivate and supervise customer service Agents.
 A team player, acknowledged as “Total Quality Customer Service Professional.”
 Develop plan, conduct audits and variance analyses, process Shift Rosters and filings, and maintain/update accurate inventories.