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概要
Desirous of an IT Service Management role in a challenging workplace that welcomes innovative ideas and offers growth opportunities. I can do multi-task, prioritize, and able to organize. I am an enthusiastic, hardworking, responsible, confident, quick learner, and critical thinker. I am always eager to learn new things to enhance my knowledge. Holding an BS in Information Technology degree from Arid University.
项目
工作经历
IT Administrator
Identified computer networks, window servers, MIS server, firewalls, OS & MAC issues, performing troubleshooting techniques for remediation.
Manage the administrative systems of the MIS Unit, including filing system.
Oversaw development and implementation of improvements to support and network operations.
IT business partner for internal departments, consulting, troubleshooting, software, and hardware administration, setting up computers/laptops, printers, scanners, routers, user administration,
Upgrading, installing and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats.
Providing 2nd and 3rd level IT support,
Setting up and managing domains, hosting and cloud servers.
Creating user email accounts and performing access control.
Performing diagnostic tests and debugging procedures to optimize IT infrastructure.
Deploy, install, configure, troubleshoot video conferencing equipment.
Documenting processes, as well as backing up and archiving data.
Supervising IT department employees, as well as providing IT support.
Keeping up to date with advancements and best practices in IT administration.
SPO website and social media platforms management.
IT Officer
Providing 1st and 2nd level IT support,
IT business partner for internal departments, consulting, troubleshooting, software, and hardware administration, setting up computers, user administration,
Setting up new user email accounts (outlook), and dealing with password issues,
TCP/IP, DHCP, AD Configuration/troubleshooting, Internet Maintenance,
Troubleshooting, configuration, and testing of all the equipment\'s installed e.g. laptops, printers, scanners routers, switches,
Offering solutions that meet the needs of the client,
IT incident management, administration of incident tickets,
Configuration, maintenance, and troubleshooting of Window server 2008r2, 2012r2, 2019,
Providing technical support on-site or via remote-access systems,
Assisted MER department by crafting project research material for implementation,
Monitored data and application servers, network connections, firewalls, and corporate filters to maintain maximum uptime and functionality,
APEX Consulting and APEX MedPro Website and social media platforms management and keeping it up to date,
IT Internee
Advocated for aggressive testing and problem analysis for server, desktop, and IT infrastructure work.
Handled computer system troubleshooting and provided technical support to the entire team for computer operations.
Installed, modified, and repaired software and hardware to resolve technical issues.
Assisted computer users with technical issues remotely and at workstations.
